Floor Supervisor & Service Lead

The Food and Beverage Group; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

The Food and Beverage Group is seeking a Floor Supervisor / Assistant Outlet Manager to lead service on the floor, ensuring guest satisfaction, managing floor operations, and upholding cleanliness and safety standards across the outlet. This hands-on role focuses on shift leadership, floor control, and guest experience.

You will coordinate between the service team and outlet leadership, run shift briefings, supervise staff, handle guest concerns, and support opening/closing procedures to ensure

Qualifications

• 2–4 years’ experience in restaurant or hospitality operations.
• Supervisory or senior floor-level responsibility.
• Fluent in English; additional languages are an advantage.
• Good leadership presence and strong communication skills.
• Familiarity with POS systems and cash handling.

Responsibilities

• Supervise the floor during service, ensuring smooth guest flow and support to the service team.
• Support the Restaurant Manager in day-to-day running and lead the shift in their absence.
• Monitor guest experience, handle concerns professionally, and support service recovery.
• Coordinate table management, seating flow, reservations communication, and section balance.
• Conduct shift briefings and communicate priorities to the team.
• Supervise service staff, provide on-floor direction, and support training and coaching.
• Ensure cleanliness, grooming, and presentation standards across the outlet.
• Support opening/closing procedures, cashing-up, and stock checks.
• Monitor hygiene, health and safety, and operational procedures on the floor.
• Escalate issues promptly to the relevant manager.

Skills

Floor operations

Guest service

Team coordination

Leadership presence

Tools

POS systems

Job description

The Food and Beverage Group is seeking a Floor Supervisor / Assistant Outlet Manager to lead service on the floor, ensuring guest satisfaction, managing floor operations, and upholding cleanliness and safety standards across the outlet. This hands-on role focuses on shift leadership, floor control, and guest experience.

You will coordinate between the service team and outlet leadership, run shift briefings, supervise staff, handle guest concerns, and support opening/closing procedures to ensure