Flight Operations Support Director

Airbus Industries; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Airbus Industries in Dubai seeks a Flight Operations Support Director (FOSD) to lead regional engagement with airline operators and oversee flight operations and training services. You will report to Head of Flight Ops Support - AMESTL and represent Airbus Flight Operations Support & Training Standards to operators.

The role requires deep flight ops experience, strong communication and a proactive approach to safety, with travel across the region as needed.

Qualifications

• Deep experience in the flight operations domain.
• Background in airline flight operations would be a plus.
• Excellent communication, coordination and relational skills with customers and Airbus departments.

Responsibilities

• Coordinate and follow up flight operations & training subjects with operators.
• Understand operators' flight operations and training contexts.
• Present Airbus Flight Operations & Training products & services to customers.
• Be an active member of ISCT and support safety initiatives.
• Identify safety issues and opportunities for Airbus & Skywise.

Skills

Flight operations experience

Customer service mindset

Communication & presentation

Negotiation skills

Travel willingness

English proficiency

EDP systems

Tools

EDP systems

Job description

Job Description

The job holder reports to the Head of Flight Ops Support - Africa Middle East South Asia AMESTL.

BASIC PURPOSE

The Flight Operations Support Director FOSD contributes to the work of the Regional Flight Operations Support office and manages a portfolio of airlines in the region Within the framework of the Customer Services policy he she represents the Airbus Flight Operations Support & Training Standards department to the Flight Operations and Flight Training departments of the operators in the region He she establishes constant exchanges and a trustful relationship with his her operators in order to identify and address their existing or potential issues needs or opportunities

MAJOR PROBLEMS TO BE SOLVED IN THE POSITION

• Coordinate and follow-up various flight operations & training subjects with his her operators using all available communication means
• Understand operators flight operations and training organizations activities and context
• Understand operators flight operations training and services issues and needs
• Make technical presentations of the Airbus Flight Operations & Training products & services
• Participate as an active proactive member of each In-Service Core Team ISCT making his her Flight Operations and Training activities visible and including Flight Operations and Training team members when necessary
• Identify and report any potential safety issue and contribute to safety enhancement initiatives
• Identify flight operations services opportunities for Airbus or Skywise

MAIN RESPONSIBILITIES

The FOSD ensures that the Flight Operations Training and Services issues and needs of the operators are properly channelled and answered in due time He she promotes the adherence to the Airbus Flight Operations and Training standard and the use of Airbus and Skywise products and services He she contributes to Airbus Safety by identifying and reporting existing or potential safety issues at the operators

The jobholder is expected to

A Technical assistance

• Ensure that the flight operations queries issues and needs of his her operators are properly addressed
• Coordinate and follow-up actions with the operators
• Provide added value in the communication between the operator and the Airbus Flight Operations and Training department and Skywise Support department in order to avoid misunderstandings or misinterpretations

B Relationship with customers promotion of Airbus & Skywise products and services

• Establish and maintain a close and trustful relationship with the operators through all available communication means e.g. regular visits Gmeets phone calls Tech Requests emails
• Represent Airbus or Skywise in front of the operators for matters related to flight operations & training standards products and services
• Demonstrate the operational benefits of the Airbus & Skywise products and services
• Promote adherence to Airbus standard and utilization of the Airbus & Skywise products and Services
• Promote and protect the Airbus and Skywise image

C Relationship with Airbus & Skywise reporting

• As a member of the Regional Flight Operations Support office works closely with the Airbus and Skywise regional teams and is an active member of the In Service Core Teams in order to establish the necessary priorities and to ensure best in class support to the operators in the region
• Provide accessible customer overviews for Flight Operations & Training topics to Flight Operations & Training or Customer Services management for general knowledge and customer reviews
• Maintain proper communication with all Airbus & Skywise departments not limited to S
• Make recommendations on the level of support required to keep the customers satisfied
• Identify and report operators flight operations training and services issues needs and opportunities
• Gather data and intelligence for use in all departments of Airbus & Skywise in particular for the development of our products and services
• Report any potential safety issue that is identified in the day to day relationship with the operators
• Contribute to safety enhancement initiatives as triggered by the Airbus or Skywise Safety Management System SMS

MAJOR END RESULTS

• Ensure trustful and long term relationship between operators and Airbus
• Warrant a level of flight operations support that will ensure customer satisfaction safety and profitability to the best interest of Airbus
• Contribute to the promotion of Airbus policies products and services
• Help Airbus Management understand the operators context and constraints by providing reliable and relevant information on the operators

PERSONAL PROFILE

Technical and soft skills:

• Deep experience in the flight operations domain
• Background in airline flight operations would be a plus.
• Ability to work with highly integrated Electronic Data Processing systems.
• Highly concerned by customer service and service minded.
• Excellent personal presentation.
• Excellent presentation skills, both oral and written.
• Excellent communication, coordination/facilitation and relational skills to deal with various customers and various Airbus departments.
• Autonomous and tenacious.
• Able to work under pressure and adapt in a very dynamic environment.
• Capable of managing many tasks in parallel and of continuously redefining priorities.
• Strong influence and negotiation skills, being able to convince or negotiate with customers in complex situations.
• Willing and able to travel regularly.
• English negotiation level is required.
• Arabic language skills are a strong advantage.