OCC Controller

RAK Airport; Ras Al Khaimah; On-site; AED 180,000 - 300,000; Full time

Job summary

RAK Airport is seeking an experienced OCC Controller to oversee operations control for ground handling and airport functions. You will manage movement recording, load control, AMS planning and coordination with stakeholders to ensure safety and efficiency.

You will lead OCC Coordinators, prioritize service quality, and direct ramp staff to achieve targets. The role requires handling emergencies swiftly and maintaining strong collaboration with aviation regulators and customers.

Qualifications

• Excellent written and verbal communication skills in English; Arabic is an added advantage.
• Graduation Diploma or equivalent.
• Excellent knowledge of principles and practices governing the operation of airport.
• Professional Qualifications: UAE driving licence; preferred with ADP; awareness of airport operations, contracts and IATA regulations.

Responsibilities

• Oversee OCC operations, coordinate ground handling and airport functions; ensure accurate movement recording and resource allocation.
• Lead OCC Coordinators; prioritize safety, service quality and efficiency to meet airline needs.
• Direct ramp team to meet targets and enhance customer satisfaction.
• Handle emergencies promptly, activating stakeholders for swift response.
• Review AMS software and coordinate updates; monitor performance with the Ground Handling Manager.

Skills

English proficiency

Arabic language (advantage)

UAE driving license

Education

Diploma or equivalent

Tools

Microsoft Office

FMU knowledge

API processing knowledge

Job description

Job Details

Position Title OCC Controller

Reports to Ground Handling Manager

Division Ground Handling Department Airport Operations

Job Purpose

Oversee comprehensive operations control and coordination for ground handling and airport functions including accurate movement recording load control AMS resource allocation planning organizing stakeholder collaboration and procedural adherence.

Lead OCC Coordinators prioritize safety service quality and operational efficiency to meet airline needs.

Direct ramp team to achieve targets and surpass customer expectations.

Proficiently handle emergencies promptly activating stakeholders for swift response.

Functional Accountabilities

• Financial: To ensure that all aircraft movements and technical charge notes are recorded accurately for financial reconciliation and to collect cash from Ad-hoc flights in coordination with finance.
• Process: Oversee the overall functioning of the OCC providing leadership guidance and performance monitoring of the OCC Coordinator, regularly share performance feedback with the Ground Handling Manager GHM, review AMS software closely and coordinate for required updates/upgrades.
• Planning: Allocation of Aircraft stand Check-in Counter Boarding gate and arrival baggage belt, FIDS updation for all passenger processing zones, plan monitor control, coordinate and supervise the Load Controllers Ramp Staff Equipment Operators Cleaners and all other staff in OCC and all aircraft movements for our airline customers.
• Daily inspection sheets for Apron GSE and GSV, statistic and time sheet requirements, perform FMU function, special attention to VIP and CIP Movements.
• Overall operations monitoring coordination with all internal and external stakeholders, maintaining a suitable environment to declare achieve and maintain the sections Quality health Safety and Environmental Objectives.
• Participates in the inspection and investigation of accidents and helps introducing corrective preventive actions and conducting risk assessment.
• Ensures compliance with ground handling RAK airport customer airlines and the regulators procedures.
• Ensures a detailed Accident and Incident report is completed as required, ensures that all Airport Emergency Orders are adhered.
• Supports GHM in performance appraisals of ramp team as per the company policy to achieve the highest level of staff productivity and performance.
• Performs aircraft document check and processes landing permissions for scheduled and ad-hoc movements on behalf of the RAK DCA.
• Ensures that the airlines are informed as soon as possible and forwards all messages to the relevant departments.
• Actions any advisory messages regarding aircraft parking allocations gate changes counter allocation baggage belt changes and any special requirements.
• Provides the necessary briefing to the staff in the Operations Control Centre on a shift basis using the resources available.
• Provides reports as required by the RAK Airport Ground handling Airlines and Department of Civil Aviation DCA.
• Ensures the technical infrastructure adequately always supports the operation and to ensure service delivery during times of unforeseen technical issues.
• Sets priorities of work allocation during peak work periods and times of disrupted schedules and commercial constraints to protect those carriers operating to plan, provide even distribution of resources and enhance the reputation of the company.
• Communicates service requirements related to other departments ensuring that flight passenger handling is provided as requested.
• Provides accurate comprehensive reporting to management as required, provides a Daily flight schedule to all departments ensuring that the Operations Control Centre has a manual back-up for times of power failure.
• Continuously monitors aircraft and ensures that RAK Airport has full stand utilization for our customer airlines in consultation with ATC staff, processes stands requests on behalf of our customer airlines and prioritise VIP movements.
• Ensures that the Operations Control Centre is fully always staffed, all office equipment is functioning fit for task and primary systems are connected to an uninterruptable power supply.
• Ensures company uniform and grooming standard are being always adhered to, assesses procedures of RAK Airport continually for possible improvement, carries out other duties as appropriate in support of the business activities of RAK Airport, supports GHM in any other operational task assigned by him, provides cover of other functions as and when required during any disruption in the operation.

Communication / Working Relationships

Internal: COO GHM Asst GHM ADO Ramp Supervisor HR Finance Maintenance Safety Procurement Commercial RFFS Duty Free Cargo IT.

External: Police Immigration Custom Alpha Airlines Security ADNOC ATC MET and DCA.

Qualifications

Excellent written and verbal communication skills in English Arabic is an added advantage.

Graduation Diploma or equivalent.

Excellent knowledge of principles and practices governing the operation of airport.

Professional Qualifications: Having a valid UAE driving licence and preferred with ADP.Full awareness of airport operation and airport contracts and IATA regulations.

Experience

• Required: Minimum 10 years of aviation experience and at least 3 years of Load Control experience.
• Ability to work under pressure and to very tight deadlines.
• Preferred to have someone familiar with overall airport experience and versed with all functions of airlines airport and ground handling.

Other Requirements - Safety accountability and responsibilities

• All staff has the following safety responsibilities and is accountable to their supervisor(s) & Head of Department: To comply with the relevant safety requirements and procedures outlined in the Aerodrome Operations Manual Safety Management System & any other instructions or notices issued by Ras Al Khaimah International Airport.
• To comply with the safety requirements detailed within their training.
• To advise their Head of Department and the Airport Duty Officer team of any safety occurrence or system failure and to identify & report any situation of potential risk or concern affecting safety via one of the following means.
• Report directly to the Safety Department or an immediate supervisor.
• Submitting an Accident/Incident Report.
• Support safety audits as and investigations as they occur.

Competencies

• Behavioural Competencies: Ability to learn things fast and implement them- High.
• Competent customers services skills required - Medium.
• Leadership, Coordination and Follow-up skills - High.
• Strong in-house employee relationship and Man Management skills - Medium.
• Excellent customers services and problems solving skills - High.
• Positive Attitude and Promotes teamwork - Medium.
• Analytical/Research Skills - Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes - High.
• Flexible, Adaptable, and Managing Multiple Priorities - High.
• Competencies in planning, organizing, prioritizing, delegating, and multitasking - High.
• Strong communication and presentation skills - High.
• Excellent resource management skill - High.
• Technical Competencies Knowledge in computer and software applications, such as Microsoft Office, email, power point, excel - High.
• Knowledge of weight and balance and DCS (added advantage) - High.
• Knowledge of Landing Permission processing - High.
• Knowledge of FMU and API process - Medium.
• Knowledge of terminal, Ramp function & process - Medium.