Flight Operations Support Director

Airbus; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Airbus Africa and Middle East FZE is seeking a seasoned Flight Operations Support Director to manage a portfolio of regional operators. The role focuses on coordinating flight operations, training topics, and customer service excellence within Airbus standards and Skywise offerings.

Successful candidates will demonstrate deep flight operations knowledge, strong communication and negotiation skills, and the ability to work with cross-functional teams, travel regularly, and safeguard safety and

Qualifications

• Deep experience in the flight operations domain.
• Background in airline flight operations is a plus.
• Strong interpersonal and presentation abilities.

Responsibilities

• Coordinate and follow up flight operations and training topics with operators.
• Establish trustful relationships and promote Airbus Flight Operations & Skywise services.
• Identify safety issues and contribute to safety improvement initiatives.
• Provide clear operational updates to management and operators.

Skills

Flight operations

Customer service

Presentation skills

Communication

Negotiation

Relational skills

Travel readiness

Arabic (advantage)

Tools

Skywise

Gmeet

EDP systems

Job description

BASIC PURPOSE

The Flight Operations Support Director (FOSD) contributes to the work of the Regional Flight Operations Support office and manages a portfolio of airlines in the region. Within the framework of the Customer Services policy, he/she represents the Airbus Flight Operations Support & Training Standards department to the Flight Operations and Flight Training departments of the operators in the region. He/she establishes constant exchanges and a trustful relationship with his/her operators, in order to identify and address their existing or potential issues, needs or opportunities.

MAJOR PROBLEMS TO BE SOLVED IN THE POSITION

Coordinate and follow-up various flight operations & training subjects with his/her operators, using all available communication means. Understand operators’ flight operations and training organizations, activities and context. Understand operators’ flight operations, training and services issues and needs. Make technical presentations of the Airbus Flight Operations & Training products & services. Participate as an active/proactive member of each In-Service Core Team (ISCT) making his/her Flight Operations and Training activities visible and including Flight Operations and Training team members when necessary. Identify and report any (potential) safety issue and contribute to safety enhancement initiatives. Identify flight operations services opportunities for Airbus or Skywise.

MAIN RESPONSIBILITIES

The FOSD ensures that the Flight Operations, Training and Services issues and needs of the operators are properly channelled and answered in due time. He/she promotes the adherence to the Airbus Flight Operations and Training standard and the use of Airbus and Skywise products and services. He/she contributes to Airbus Safety by identifying and reporting existing or potential safety issues at the operators. The jobholder is expected to:

A/ Technical assistance

Ensure that the flight operations queries, issues and needs of his/her operators are properly addressed. Coordinate and follow-up actions with the operators. Provide added value in the communication between the operator and the Airbus Flight Operations and Training department and Skywise Support department, in order to avoid misunderstandings or misinterpretations.

B/ Relationship with customers, promotion of Airbus & Skywise products and services

Establish and maintain a close and trustful relationship with the operators, through all available communication means, e.g. regular visits, Gmeets, phone calls, Tech Requests, emails. Represent Airbus or Skywise in front of the operators for matters related to flight operations & training standards, products and services. Demonstrate the operational benefits of the Airbus & Skywise products and services. Promote adherence to Airbus standard and utilization of the Airbus & Skywise products and Services. Promote and protect the Airbus and Skywise image.

C/ Relationship with Airbus and Skywise, reporting

As a member of the Regional Flight Operations Support office, works closely with the Airbus and Skywise regional teams, and is an active member of the In Service Core Teams in order to establish the necessary priorities and to ensure best in class support to the operators in the region. Provide accessible customer overviews for Flight Operations & Training topics to Flight Operations & Training or Customer Services management for general knowledge and customer reviews. Maintain proper communication with all Airbus & Skywise departments (not limited to S). Make recommendations on the level of support required to keep the customers satisfied Identify and report operators’ flight operations, training and services issues, needs and opportunities. Gather data and intelligence for use in all departments of Airbus & Skywise, in particular for the development of our products and services. Report any (potential) safety issue that is identified in the day to day relationship with the operators. Contribute to safety enhancement initiatives as triggered by the Airbus or Skywise Safety Management System (SMS).

MAJOR END RESULTS

Ensure trustful and long term relationship between operators and Airbus. Warrant a level of flight operations support that will ensure customer satisfaction, safety and profitability, to the best interest of Airbus. Contribute to the promotion of Airbus policies, products and services. Help Airbus Management understand the operators’ context and constraints, by providing reliable and relevant information on the operators.

PERSONAL PROFILE

Technical and soft skills: Deep experience in the flight operations domain Background in airline flight operations would be a plus. Ability to work with highly integrated Electronic Data Processing systems. Highly concerned by customer service and service minded. Excellent personal presentation. Excellent presentation skills, both oral and written. Excellent communication, coordination/facilitation and relational skills to deal with various customers and various Airbus departments. Autonomous and tenacious. Able to work under pressure and adapt in a very dynamic environment. Capable of managing many tasks in parallel and of continuously redefining priorities. Strong influence and negotiation skills, being able to convince or negotiate with customers in complex situations. Willing and able to travel regularly. English negotiation level is required. Arabic language skills are a strong advantage. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Africa and Middle East FZE

Employment Type: Permanent ------- Experience Level: Professional Job Family: Customer Flight/Mission & Ops Support

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