Flight Dispatch / Key Account Executive | DC Aviation Al Futtaim |

Al Futtaim Private Company (LLC); Dubai; Presencial; AED 90.000 - 150.000; Tempo integral

Resumo da vaga

Al Futtaim Private Company (LLC) is seeking a Flight Dispatch Key Account Executive to act as a principal interface for customers and internal teams. The role requires coordinating flight requests, liaising with OCC, Crew Planning and Maintenance, and ensuring timely communication via phone and email.

The successful candidate will handle invoicing coordination with Finance, deliver exceptional customer service, and maintain strong relationships with clients while supporting charter sales

Qualificações

• High School Certificate required and UAE driver’s license is essential.
• GCAA Dispatcher License is required for this role.
• Fluency in English is required; additional languages are a plus.

Responsabilidades

• Act as the interface between the customer and internal departments to ensure satisfaction.
• Coordinate flight requests with OCC, Crew Planning and Maintenance.
• Handle invoicing coordination with Finance and respond to inquiries by phone and email.
• Manage ground operations tasks and dispatch aircrafts per UAE CAR-OPS guidelines.
• Prepare and distribute crew briefings and reports to relevant departments.

Conhecimentos

Detail-oriented

Multi-tasking

Communication skills

Problem solving

Formação

GCAA Dispatcher License (UAE)

High School Certificate

UAE Driver's License

Descrição da vaga

Flight Dispatch Key Account Executive

The Flight Dispatch Key Account Executive has a dual function The primary role is to liaise as Key Account Executive and as such will report through to the Director Ground Operations nbsp On matters concerning Flight Dispatch the role will report to the Director Flight Operations nbsp strong Key Account strong Act as the key interface between the customer and all relevant departments in the company nbsp Requires a high degree of customer service and respond timely by phone and email nbsp Responsibility and accountability for assigned accounts and provide day-to-day support by handling customer inquiries and issues Coordinate flight requests from the owner and liaise with OCC Crew Planning and Maintenance nbsp Coordinate flight requests through OCC in relation to operational flights for all crew members including visa requests etc Coordinate maintenance schedule with the owner nbsp Coordinate with the Finance department on invoicing nbsp Proactively communicating with internal and external customers to ensure customer satisfaction Problem solving Initiative and resolve issues with little direction nbsp Establishing and maintaining successful customer service relationshipsAssist with charter Sales enquiries and setting up of flights nbsp nbsp strong Flight Dispatch strong Manage all customer requests on early and late shifts and weekendsCoordinate all handling activities including 3rd party services through the German Operations Control CenterDispatch all DCAF managed aircrafts according to the UAE GCAA CAR OPS duties outlined under but not limited to CAR-OPS 1 080 in shift dutyAllocate all Ground Operations tasks and co-ordinate all resources through the German Operations Control centerEnsure maximum consideration is given to customer service standards at all timesCollate and distribute and crew briefings according to the GCAA Dispatch checklistDistributes various reports to relevant departments as and when required Deal with all client problems on an on-going basisMonitor flight progress Flight watch Organization of all required support for aircraft and crew members through Crew Services OCC Organization of required briefing packages according to general legal and company requirements in advance of schedule through the Operations Control CenterKeeping of the loop of information with crew scheduling license control sales marketing and crew members about any changes in aircraft scheduleConsideration of downgraded aircraft equipment Application of Minimum Equipment List for the briefing package and information of the Operations Control Center in advance Minimum Qualifications/Experience:High School CertificateValid unrestricted UAE driver’s license essentialPrevious experience within aviation in a similar role essentialVIP experience desirableValid UAE GCAA Dispatcher LicenseFluency in English is required; proficiency in additional languages is an advantage.Job-Specific Skills:Detail oriented methodical approach to solving/performing tasksAbility to handle multiple tasks and work under pressurePride in performing to the best of own abilityGood communications and interpersonal skillsAble to make decisions on limited information and analysisAble to quickly process multi-level problems simultaneouslyAble to manage constantly changing plans and prioritiesAble to manage multiple information sources and demands under pressure