Doorman

TALENTMATE; Dubai; On-site; AED 33,000 - 67,000; Full time

Job summary

Sofitel Dubai The Palm invites applications for a Guest Service Agent to warmly welcome guests, assist with arrivals, provide directions, and ensure a smooth, luxurious experience along the Palm Jumeirah.

You will work in a fast-paced hospitality environment requiring excellent communication, impeccable grooming, and the ability to multitask while remaining calm under pressure, including evenings and weekends.

Qualifications

• Previous experience in a customer service role.
• Exceptional interpersonal and communication skills.
• Impeccable grooming and professional appearance.
• Strong attention to detail and multitasking ability.
• Ability to stay calm under pressure.
• Physical ability to stand for extended periods.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Welcome and assist guests from arrival to lobby.
• Escort guests to reception and see them off.
• Provide directions and arrange taxis/transport.
• Monitor traffic flow and keep driveways clear.
• Maintain privacy and confidentiality.
• Luggage handling and Lost & Found procedures.
• Collaborate with housekeeping for cleanliness.
• Support drivers and bell staff in daily tasks.
• Handle guest complaints professionally.
• Escalate issues to supervisor when needed.

Skills

Customer service

Interpersonal skills

Grooming

Attention to detail

Multitasking

Calm under pressure

Physical stamina

Flexible schedule

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment "Where life lives" and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• To ensure that all guests / visitors receive a warm welcome, cordially greeting them, helping them out from their car / taxi, opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay.
• To ensure that all guests / visitors receive a fond farewell, cordially greeting them, opening the hotel doors and helping them into their vehicles, as well as bidding them farewell.
• To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
• To assist in securing taxis/transportation for guests/visitors.
• To monitor and direct traffic activity of taxis, limousines, buses and other vehicles, ensuring a smooth and efficient flow.
• To ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost.
• To check the cars / taxi for forgotten items and to respect the Lost & Found procedures.
• To ensure uncompromising levels of cleanliness and maintenance of the work place and to liaise with the housekeeping when necessary.
• To properly use the tools, equipment and stocks and to ask for requisitions accordingly.
• To assist the drivers, valet parking and bell attendants in the daily activity.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To call the supervisor or manager for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.

Qualifications

• Previous experience in a customer service role, preferably in a fast-paced environment.
• Exceptional interpersonal and communication skills.
• Impeccable grooming and professional appearance.
• Strong attention to detail and ability to multitask effectively.
• Ability to remain calm and composed in high-pressure situations.
• Physical ability to stand for extended periods and lift/carry heavy objects.
• Flexibility to work evenings, weekends, and holidays as required.

Job Details

Role Level: Not Applicable
Work Type: Full-Time
Country: United Arab Emirates
City: Dubai
Company Website: sofitel.com
Job Function: Hospitality & Guest Services
Company Industry:
Sector: Other

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.