Field Technician cum Driver - FTTH

XAD Technologies; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A telecommunications company in Dubai seeks a skilled Fiber Optic Technician to install and maintain Fiber-to-the-Home (FTTH) services. The role involves end-to-end installations, configuration of network equipment, and customer education. Ideal candidates are proficient in fiber optic and network technologies, have excellent problem-solving skills, and a commitment to outstanding customer service.

Qualifications

• Proven experience in installing, terminating, and splicing fiber optic cables.
• Proficiency in using fiber optic tools, including fusion splicers and optical power meters.
• Strong knowledge of Wi-Fi router configurations and home networking principles.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Attention to detail and a commitment to quality workmanship.
• Valid driver's license and a clean driving record.
• Ability to work independently and manage time effectively.

Responsibilities

• Install and terminate fiber optic cables from the network distribution point to the customer's home.
• Install and configure Optical Network Terminals (ONT) and Wi-Fi routers.
• Set up internet services for customers, configuring router settings.
• Perform fusion splicing and conduct light-level testing.
• Check signal strength and resolve poor connections.
• Diagnose and resolve technical issues related to fiber optic connections.
• Maintain records of installations and service calls.
• Educate customers on using their new services and equipment.
• Ensure tools and equipment are well-maintained and used safely.

Skills

Fiber optic installation

Fiber splicing

Wi-Fi router configuration

Problem-solving

Customer service

Technical documentation

Tools

Fusion splicer

Optical power meter

Job description

We are seeking a skilled and dedicated Fiber Optic Technician to join our team. The ideal candidate will be responsible for the end-to-end installation of Fiber-to-the-Home (FTTH) services at customer premises. This role requires a strong technical aptitude, excellent problem-solving skills, and a commitment to providing outstanding customer service.

Key Responsibilities

• Installation and Termination: Install, route, and terminate fiber optic cables from the network distribution point to the customer's home (drop cable).
• Equipment Configuration: Install and configure Optical Network Terminals (ONT) and Wi-Fi routers, ensuring proper functionality and secure network setup.
• Service Activation: Set up internet services for customers, including configuring router settings such as SSID, password, DHCP, and other relevant parameters.
• Fiber Splicing and Testing: Perform fusion splicing to join fibers as needed, ensuring low loss and high performance. Conduct light-level testing using an optical power meter to verify signal strength and troubleshoot any issues.
• Quality Assurance: Check signal strength and perform necessary adjustments or rectifications to resolve poor connections and ensure optimal service quality.
• Troubleshooting and Maintenance: Diagnose and resolve technical issues related to fiber optic connections, equipment, and customer-side network problems.
• Documentation and Reporting: Maintain detailed and accurate records of all installations, service calls, and fault-handling activities. Report complex issues or faults to the backend support or Network Operations Center (NOC).
• Customer Education: Provide clear and concise education to customers on how to use their new services and equipment, including basic troubleshooting steps.
• Tool and Safety Management: Ensure all tools and equipment, including fusion splicers and optical power meters, are well-maintained and used safely during all site visits. Adhere to all company safety protocols and procedures.

Qualifications

• Proven experience in installing, terminating, and splicing fiber optic cables.
• Proficiency in using fiber optic tools, including fusion splicers and optical power meters.
• Strong knowledge of Wi-Fi router configurations and home networking principles.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction. Good English speaking and comprehension skills.
• Attention to detail and a commitment to quality workmanship.
• Valid driver's license and a clean driving record.
• Ability to work independently and manage time effectively.