Field Technical Support Specialist - Customer Engineering

Michelin France; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Michelin France seeks a CES Specialist in the United Arab Emirates. This field-based role sits within the Quality Domain and covers data capture, technical advice, market surveillance, claim management and field surveys to improve products and services.

You will work with sales and marketing teams, support field deployments, manage risks, and coach new CES members through hands-on field work.

Qualifications

• Role requires field-based technical expertise in tire quality and customer engineering.
• Strong collaboration with sales, marketing and field teams is essential.
• Ability to collect data, provide technical advice and manage field surveys.

Responsibilities

• Capture usage: collect field data on product use and performance to inform improvements and risk mitigation.
• Give advice: provide technical support to customers and internal teams, promoting product benefits and reducing risk.
• Market surveillance: monitor field performance versus competition, report weak signals and implement corrective actions.
• Claim management: assist in handling customer complaints and liability matters where delegated.
• Field surveys: identify fleets, set up surveys and collaborate to improve product design and quality.

Job description

Michelin France seeks a CES Specialist in the United Arab Emirates. This field-based role sits within the Quality Domain and covers data capture, technical advice, market surveillance, claim management and field surveys to improve products and services.

You will work with sales and marketing teams, support field deployments, manage risks, and coach new CES members through hands-on field work.