Field Technical Support Specialist — Customer Insights & Risk

Groupe Michelin; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Groupe Michelin in Dubai seeks a CES Specialist to join our field-based technical team within the Quality Domain. The Specialist covers five areas: capturing how our products are used, giving technical advice, market surveillance, claim management and field surveys.

You will collect field data, provide technical support to customers and internal teams, monitor market performance, assist with claims and set up field surveys to improve product quality and service offerings.

Responsibilities

• Capture Usage: Collect data in the field on how our products and associated services are used and how they perform, in order to improve our offer and identify risks.
• Give Advice: Provide technical support to customers, internal stakeholders and the Marketing & Sales teams, to promote the benefits our products and services bring to customers, add technical value and reduce risk.
• Market Surveillance: Monitor the market and the field performance of our products and services against the competition. Report weak signals and alerts, and implement corrective actions when needed.
• Claim Management: Help resolve customer complaints, balancing customer focus with protecting the company and handling product liability matters if delegated.
• Field Surveys: Find suitable customer fleets, arrange terms, and conduct field surveys to improve product quality and manage risks on new technologies or designs.

Job description

Groupe Michelin in Dubai seeks a CES Specialist to join our field-based technical team within the Quality Domain. The Specialist covers five areas: capturing how our products are used, giving technical advice, market surveillance, claim management and field surveys.

You will collect field data, provide technical support to customers and internal teams, monitor market performance, assist with claims and set up field surveys to improve product quality and service offerings.