Field Support Engineer - Heavy Equipment

Parker Connect; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Parker Connect is seeking a field service engineer to troubleshoot and resolve issues for mining equipment in the Abu Dhabi region. You will prepare failure reports, communicate resolutions to headquarters, and visit customers as needed to promote spare parts and service solutions.

The role requires strong mechanical/electrical engineering knowledge, fluency in English, and willingness to travel, with Arabic being a plus.

Qualifications

• Bachelor's degree in engineering or equivalent.
• Strong knowledge of mining applications and equipment.
• Knowledge of earth-moving, construction and mining equipment.
• Excellent analytical and problem-solving skills.
• Fluent in English; Arabic is an advantage.
• Willingness to travel and UAE driving license.

Responsibilities

• Troubleshoot issues in the assigned territory and coordinate with customers.
• Prepare failure information reports.
• Communicate resolution to headquarters.
• Conduct customer visits as needed.
• Promote spare parts and service sales solutions.
• Support machine sales on new launches and tender documents.
• Serve as technical expert and single point of contact for products.
• Gather customer requirements for future product development.
• Process warranty claims in territory.
• Provide training.

Skills

Troubleshooting

Field service

Customer focus

Communication

Training

Problem solving

Education

Bachelor's Degree in Engineering

Tools

MS Office

Internet applications

Job description

Job Responsibilities

• To work customer to trouble shoot and rectify issues in the assigned territory
• To prepare failure information report
• To communicate to headquarters on resolution of field issues
• Conduct customer visits where necessary
• To promote spare parts and service sales solution
• To provide support for machine sales department on product launch events, tender documents preparation and other sales support
• To be a technical expert and a single point of contact for products in the assigned territory
• To collect, consolidate and communicate customer requirement for future product development activities.
• Process warranty claims in the assigned territory
• To provide training

Qualifications

• Bachelors Degree in Engineering (Mechanical, Vehicle, Material, Electrical)
• Strong knowledge/experience on mining application and equipment (troubleshooting, repair, maintenance)
• Strong Technical understanding of earth moving , construction & mining equipment
• Strong Analytical and problem solving skills
• Good interpersonal skills and the ability to influence and motivate others
• Fluent in English (reading, writing and speaking) and
• Arabic (speaking, reading & writing) is an advantage
• Ability to organize, prioritize and flexible to meet the deadlines
• Ability to manage multiple task and problem solving
• Computer skills and knowledge in internet based application is a must
• Ability to travel is an advantage
• with UAE Driving License is a must