Field Support Engineer

Safran Group; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Safran Seats in the United Arab Emirates (Dubai) seeks a Field Support Engineer to join the on-site technical support team. You will be based in UAE, support Emirates Airlines fleet, perform diagnostics, troubleshooting and configuration tasks to ensure airworthiness.

This role requires a Master’s or Bachelor’s in engineering and 3+ years in aeronautics in a customer-facing role. You will travel across the Middle East, build strong customer relationships, and act as ambassador for Safran Seats.

Qualifications

• Master or bachelor’s degree in general engineering (electronics/Mechanics is a plus).
• 3+ years of experience in the Aeronautic industry in a customer-facing role (e.g., final assembly line or aftermarket/aftersales).

Responsibilities

• Provide on-site technical support, diagnostics, and configuration management to maintain equipment airworthiness and safety.
• Assist in planning service activities, retrofit operations and programs.
• Train operators' maintenance crews and participate in reviews with internal teams.
• Facilitate communication between Safran Seats and operators and monitor technical actions.

Skills

Aircraft systems

Diagnostics

Customer-facing

English & French

Part145 knowledge

Education

Engineering degree (Electronics/Mechanics)

Job description

Customer services and support - On site technical support

Field Support Engineer

Permanent

Full-time

Step into the world of aviation excellence by joining a global leader in aircraft seating innovation, trusted by prestigious airlines worldwide. At Safran Seats, you will play a vital role at the heart of the action, working closely with Emirates Airlines and traveling across the Middle East region to provide essential technical support where it truly matters.

Your mission:

As a key member of our Field Support team based in the United Arab Emirates, you will be on the frontline, ensuring the optimal performance and reliability of our products within Emirates Airlines' fleet. Your technical expertise and customer-focused approach will make you a valued ambassador of the Safran brand in the region.

Key Goals:

• Serve as the central point of contact for customer technical support and product-related inquiries.
• Cultivate strong customer relationships, understand their needs, and monitor satisfaction levels
• Enhance the technical partnership with customers by providing valuable insights and promoting loyalty.
• Champion Safran Seats' products and corporate image

Primary Responsibilities:

• Ensure the optimal performance of Seats in service:
  • Offer technical support, diagnostics, and configuration management to maintain equipment airworthiness and safety
  • Assist in implementing and planning working parties linked to service bulletins, retrofit operations and programs
  • Participate to Internal Entry Into Service reviews and preparation
  • Trainings of operators' maintenance crews
• Facilitate effective communication between Safran Seats and operators:
  • Clarify technical reference documents
  • Organize and participate to Technical Review Meetings and aftermarket reviews
  • Facilitate communication between operators and Product Support Teams
  • Monitor and oversee technical actions carried out in collaboration with customers
  • Support and promote Safran Seats products and services
• Contribute to product and service enhancement:
  • Identify and capture operators' perceptions and requirements in the field.
  • Propose corrective actions and improvement strategies.
• Data management:
  • Maintain up-to-date information on the fleet, customers, and competitor fleets.
  • Customer insight: Maintain a thorough understanding of customer operations

EDUCATION AND EXPERIENCE:

• Master or bachelor's degree in general engineering (electronics/Mechanics is a plus) and 3+ years of experience within the Aeronautic industry in a customer-facing role, such as final assembly line or aftermarket / aftersales services

KNOWLEDGE, SKILLS AND COMPETENCIES:

• Proficiency in technical skills related to current and emerging Seats, repairs, systems troubleshooting & diagnostics, performance, and aircraft/platform interfaces.
• Quality oriented – strong knowledge of part145 regulations
• Understanding of maintenance/service costs
• Strong analytical and synthesis abilities
• Excellent communication skills, including remote and multi-relational communication
• Capability to work independently, adapt to changing circumstances, collaborate remotely, and teamworking
• Fluency in English/French and knowledge of local language
• Ability to adapt and navigate effectively in multicultural environments
• Familiarity with both the internal structure of the company and customer organizations.
• Leadership skills
• Training skills
• Ability to work under pressure
• Very Flexible, Adaptable and Pro-active