FandB Attendant

IHG Hotels & Resorts; Sharjah; On-site; AED 100,000 - 167,000; Full time

Job summary

IHG Hotels & Resorts in the United Arab Emirates invites applications for a Food & Beverage Outlet Supervisor. You will ensure service standards and lead the team to deliver memorable guest experiences.

Ideal candidates will have luxury hotel experience, a business-related degree, and strong English skills; additional languages are a plus. The role emphasizes guest satisfaction, staff training, and outlet operations in a global brand.

Qualifications

• Experience in a luxury hotel environment.
• Knowledge of F&B service standards.
• Ability to handle guest relations and resolve complaints.
• Strong organizational and training skills.
• Fluent in written and spoken English; another language is a plus.

Responsibilities

• Service food & beverage according to performance standards.
• Acquire in-depth knowledge of the menu to assist guests.
• Attend to guest complaints and queries satisfactorily.
• Ensure the outlet is set up for service and supervise operations.
• Direct and supervise the service team to perform duties to standards.
• Ensure staff have received adequate training.
• Organize supplies and maintain beverage stock records.
• Minimise wastage, breakage and spoilage.
• Apply up-selling techniques to exceed guest expectations and increase revenue.

Skills

Luxury hotel experience

Customer service

English proficiency

Extra language a plus

Education

Business-related degree

Job description

Job Description

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel.
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.
• Practice good customer relations and attend to customer complaints and queries satisfactorily.
• Ensure the Outlet is set-up for service and supervise for a smooth operation.
• Direct and supervise the service team to ensure that all duties are performed as per standards.
• Ensure that all employees have received adequate training to perform their duties.
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available.
• Ensure minimum wastage, breakage and spoilage.
• Actively use up selling techniques bye exceeding guest expectations and to increase revenue.

What We Need From You

Ideally, youll have some or all of the following competencies and experience were looking for :

• Similar experience in a luxury hotel.
• A business-related degree or equivalent.
• Experience in effective learning and development methods.
• Ability to work in a fast-paced and diverse work environment.
• Strong interpersonal skills and excellent command of written and spoken English.
• Additional language is an added advantage.
• Strong organizational skills.
• Result-oriented and self-motivated along with a positive attitude.

What We Offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?