FandB Hostess - InterContinental Abu Dhabi

IHG Hotels & Resorts; Abu Dhabi; On-site; AED 45,000 - 73,000; Full time

Benefits offered by this job

Room discounts

Training in the business

Job summary

InterContinental Abu Dhabi, part of IHG Hotels & Resorts, is seeking a warm, confident F&B Hostess to join our Food & Beverage team and help create memorable dining experiences.

You will greet guests, manage reservations, escort guests to tables, answer calls, and coordinate with servers and kitchen staff to ensure a smooth service. A polished appearance, excellent English, and guest-focused service are essential.

Qualifications

• Previous experience in a guest-facing Food & Beverage role, preferably in a hotel or restaurant.
• Excellent communication and interpersonal skills.
• Warm, confident and professional personality.
• Strong guest service skills with ability to create a positive first impression.
• Good organizational skills and attention to detail.

Responsibilities

• Greet guests warmly and professionally.
• Manage reservations and seating arrangements.
• Escort guests to tables and present menus.
• Coordinate with servers and kitchen for smooth operations.
• Answer phone calls and respond to enquiries.
• Maintain hostess desk and entrance area.
• Support F&B team during busy periods and events.

Skills

Guest service

Communication

Interpersonal skills

Organizational skills

Multitasking

Job description

Job Description:

At InterContinental Abu Dhabi, we are passionate about creating memorable experiences for our guests through genuine hospitality, thoughtful service, and attention to detail.

We are currently looking for a warm, confident, and service-oriented F&B Hostessto join our Food & Beverage team.

A little taste of your day-to-day:

As an F&B Hostess, you will often be the first and last point of contact for our guests, playing an important role in creating a welcoming and memorable dining experience. You will ensure guests are greeted warmly, seated efficiently, and looked after from the moment they arrive.

• Welcoming and greeting guests in a warm, friendly, and professional manner.
• Managing restaurant reservations, guest enquiries, and seating arrangements efficiently.
• Escorting guests to their tables and presenting menus while ensuring a smooth arrival experience.
• Maintaining an organized reservation and seating system and coordinating table availability with the restaurant team.
• Answering telephone calls and responding to restaurant enquiries professionally.
• Being knowledgeable about the restaurants menu, operating hours, promotions, and special events.
• Recognizing returning guests and supporting the team in delivering personalized experiences.
• Anticipating guest needs and responding promptly to requests or concerns.
• Communicating special requests, dietary requirements, celebrations, and VIP information to the relevant team members.
• Coordinating closely with servers, supervisors, kitchen colleagues, and other departments to ensure smooth restaurant operations.
• Maintaining the hostess desk, menus, and entrance area to ensure they are clean, organized, and presentable.
• Supporting the Food & Beverage team during busy periods and special events when required.
• Following hotel grooming, hygiene, health and safety, and service standards at all times.
• Demonstrating IHG values through positive and professional interactions with guests and colleagues.

What we need from you:

• Previous experience as a Hostess or in a guest-facing Food & Beverage role, preferably within a hotel, restaurant, or similar hospitality environment.
• Excellent communication and interpersonal skills.
• A warm, confident, and professional personality.
• Strong guest service skills with the ability to create a positive first impression.
• Good organizational skills and attention to detail.
• The ability to manage reservations and guest flow efficiently, particularly during busy service periods.
• A professional appearance and strong grooming standards.
• The ability to remain calm, positive, and welcoming in a fast-paced environment.Flexibility to work different shifts, including evenings, weekends, and public holidays.
• Good command of English; additional languages would be an advantage.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Requirements: