The Factory Manager would oversee the end‑to‑end factory management, procurement, import, fabrication, manufacturing, installation logistics, quality control, workforce management, and process improvement operations.
Operations Strategy & Planning
- Develop and execute operational strategy aligned with the company’s business goals (growth in supply/fabrication/installation of marble & granite products).
- Set operational KPIs (e.g., fabrication throughput, installation efficiency, on‑time delivery, cost per square meter, waste reduction) and monitor performance.
- Forecast operational capacity needs (machines, manpower, flooring/cutting, finishing, logistics) to meet project demands.
Production & Fabrication Management
- Oversee the fabrication/manufacturing process of marble/granite (cutting, polishing, finishing, quality check) ensuring efficient workflow, minimal waste, high quality.
- Ensure maintenance of machinery equipment, safe operations, and compliance with standards.
- Implement lean or continuous improvement methodologies to increase productivity and reduce costs.
Procurement, Import & Supply Chain
- Manage procurement of raw stone blocks/slabs, importing if required, maintaining relationships with suppliers.
- Maintain efficient ordering, receiving, storing, and dispatching of materials with minimal delays and damage.
- Coordinate with warehousing/stock control for optimal inventory levels, careful handling of premium material, and cost control.
Installation & Project Execution
- Oversee installation teams and logistics across residential and commercial projects: scheduling, staffing, site coordination, subcontractor coordination if any, installation quality and client satisfaction.
- Interface with project management, sales/business development, and site teams to ensure operations support project execution.
- Ensure safe working practices at site, compliance with UAE regulations and client requirements.
Quality Assurance & Customer Service
- Define and enforce quality control processes for products (marble/granite worktops, vanities, counters) and installations.
- Address and resolve operational issues, defects, client complaints, and ensure lessons learned feed back into process improvement.
- Monitor customer satisfaction insofar as operations affect delivery, installation, and after‑care support.
Cost Management & Financial Oversight
- Prepare and manage operational budgets, control costs of fabrication, installation, transportation, workforce, wastage, etc.
- Analyze cost drivers and implement cost‑saving initiatives without compromising quality.
- Work with finance/management to approve capital expenditure (machinery, upgrades) and justify ROI.
Health, Safety & Compliance
- Ensure all operations adhere to health & safety standards (workshop, factory, site installations) as per UAE regulatory requirements.
- Maintain compliance with environmental regulations as relevant for stone processing, waste disposal, etc.
- Implement and monitor safe working protocols, training, equipment safety checks.
Team Leadership & People Management
- Build, lead and mentor a high‑performing operations team including supervisors, managers, technicians, installers.
- Set clear performance expectations, provide coaching, training and development.
- Drive a culture of accountability, continuous improvement, safety and quality.
Reporting & Stakeholder Engagement
- Provide regular operational reports to senior management: performance metrics, bottlenecks, budget variances, upcoming capacity requirements.
- Liaise with other departments (sales, business development, finance, HR, procurement) to ensure integrated operations.
- Engage with clients or major project stakeholders when necessary to support operational delivery and respond to escalations.