Facilities Management & Administration Specialist

ADIB Group; Al Ain; On-site; AED 60,000 - 120,000; Full time

Job summary

ADIB Group is seeking a Facilities Management & Administration Specialist for its Al Ain Center of Excellence. The role oversees facilities operations, general services, and workplace experience to ensure a safe, compliant, and customer-focused environment. The position requires a university degree in a related field and 1–3 years of FM/Administration experience.

Fresh graduates are welcome. UAE Nationals only.

Qualifications

• Bachelor's Degree in Facilities Management, Engineering, Business Administration, Operations Management, or related discipline.

Responsibilities

• Manage all day-to-day Facilities Management operations within the ADIB Center of Excellence.
• Coordinate preventive, corrective and reactive maintenance activities for building systems and infrastructure.
• Monitor the performance of FM service providers and contractors to ensure service levels.
• Ensure timely resolution of facility-related requests, complaints, defects and service tickets.
• Conduct regular facility inspections and maintain workplace standards across all occupied areas.
• Coordinate office moves, workplace setups, furniture arrangements and space utilization.
• Support business continuity, workplace readiness and operational resilience.
• Manage day-to-day general services operations ensuring seamless workplace experience for employees and visitors.
• Coordinate housekeeping, pantry services, stationery supplies, courier services and admin support.
• Oversee hospitality services for meetings, trainings, workshops, management visits and events.
• Manage meeting room operations including booking, readiness and audiovisual setup.
• Coordinate visitor management, reception support and parking arrangements.
• Coordinate logistics including furniture movements, asset relocations and deliveries.
• Support onboarding by coordinating workspace preparation and access requirements.
• Ensure availability of workplace resources and supplies.
• Act as the FM&A focal point within the Center of Excellence.
• Promote a customer-centric service culture across FM&A and General Services.
• Engage with stakeholders to understand workplace requirements and service expectations.
• Drive initiatives to improve employee experience and service quality.
• Support FM&A digitalization initiatives and process improvements.
• Recommend improvements to enhance efficiency and workplace functionality.
• Support sustainability and workplace improvements aligned with ADIB objectives.

Skills

Facilities Management

Administration

Vendor Management

Customer Experience

Safety Compliance

Education

Bachelor's Degree in FM/Engineering/Business Admin

Tools

MS Office

FM Software

Job description

Role: Facilities Management & Administration Specialist

Location: Al Ain

This position is for UAE Nationals only.

Role Purpose:

• The FM&A Specialist is responsible for managing and coordinating all Facilities Management & Administration (FM&A) operations at the ADIB Center of Excellence in Al Ain.

• The role ensures the effective delivery of facilities management workplace services general services hospitality parking management logistics coordination health and safety compliance vendor management maintenance activities space management and administrative support services to maintain a safe efficient compliant and customer-focused working environment.

• The position acts as the primary FM&A representative at the site overseeing day-to-day operational requirements employee and visitor experience contractor and service provider coordination meeting and event support transportation and courier services office logistics and workplace readiness.

• The role also supports departmental governance operational reporting cost control performance management continuous improvement initiatives and adherence to ADIB policies service standards and regulatory requirements.

Key accountabilities of the role:

1. Facilities Operations Management:

• Manage all day-to-day Facilities Management operations within the ADIB Center of Excellence.

• Coordinate preventive corrective and reactive maintenance activities for building systems equipment and infrastructure.

• Monitor the performance of FM service providers and contractors to ensure compliance with service levels and operational standards.

• Ensure timely resolution of facility-related requests complaints defects and service tickets.

• Conduct regular facility inspections and maintain workplace standards across all occupied areas.

• Coordinate office moves workplace setups furniture arrangements and space utilization activities.

• Support business continuity workplace readiness and operational resilience requirements.

2. General Services Administration & Workplace Experience:

• Manage day-to-day general services operations ensuring a seamless workplace experience for employees and visitors.

• Coordinate housekeeping pantry services stationery supplies courier services document handling and administrative support activities.

• Oversee hospitality services for meetings training sessions workshops management visits and special events.

• Manage meeting room operations including booking coordination room readiness audiovisual setup and support services.

• Coordinate visitor management activities ensuring efficient visitor registration access arrangements and reception support.

• Manage parking allocation parking permits visitor parking arrangements and utilization of parking facilities.

• Coordinate logistics activities including furniture movements asset relocations deliveries transportation requests and internal distribution services.

• Support employees on boarding by coordinating workspace preparation office access requirements and workplace services.

• Ensure adequate availability of workplace resources consumables and operational supplies.

• Act as the primary focal point for FM&A-related requests and stakeholder coordination within the Center of Excellence.

3. Customer Experience & Continuous Improvement:

• Promote a customer-centric service culture across all FM&A and General Services operations.

• Engage with business stakeholders to understand workplace requirements and service expectations.

• Drive initiatives that improve employee experience workplace satisfaction and service quality.

• Support FM&A digitalization initiatives automation projects and process improvement programs.

• Recommend and implement improvements to enhance operational efficiency service delivery workplace functionality and customer experience.

• Support sustainability and workplace improvement initiatives aligned with ADIB objectives.

Qualifications & Experience:

• Bachelors Degree in Facilities Management Engineering Business Administration Operations Management or related discipline.

Experience:

• Fresh Graduate or 1-3 years of experience in Facilities Management Administration Workplace Services Property Management or a related field.

Required Experience:

IC