F&B Team Leader

Avani Hotels and Resorts; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

Avani Ibn Battuta Dubai Hotel is seeking an experienced hospitality professional to support our Food & Beverage operations. You will promote guest satisfaction, supervise service during meal periods, and help maintain high standards for Restaurant and Room Service.

Join a dynamic team at Avani Hotels and Resorts, where teamwork, courtesy, and attention to detail ensure a warm, seamless guest experience in a vibrant Dubai property.

Responsibilities

• Promote and ensure guest satisfaction through developing and maintaining a strong team environment with emphasis on Team Member satisfaction and prompt, courteous service.
• Prompt and courteous delivery of all orders, maintaining a positive image through guest contact and cleanliness of guest areas.
• Assure total guest satisfaction in food and beverage service via supervision of Restaurant and Room Service orders.
• During shift, assist with serving, seating, kitchen communication, and addressing guests.
• Maintain a highly motivated and well-trained staff.
• Open and close shift per Manager’s Checklist.
• Train, maintain and enforce Minor Hotels service standards.
• Execute revenue and check control procedures on shift.
• Maintain a safe and sanitary work environment for all Team Members and guests.
• Gather and implement tools for running shifts (schedules, floor plans, reservations, checks).
• Resolve issues like call outs and last minute bookings daily.
• Be on the floor during meals to ensure adequate coverage.
• Ensure that only quality products are served.
• Maintain proper Team Member uniform standards.
• Manage repair and maintenance program via work orders and inspections.
• Rotate stations fairly and manage Team Member relations (scheduling, time adjustments).
• Assist Team Members to improve performance and participate in training programs.
• Encourage problem solving through training and empowerment to ensure guest satisfaction.
• Communicate effectively with Team Members to build trust and ensure fair treatment.

Job description

Job Location

Avani Ibn Battuta Dubai Hotel

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

Key Duties And Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Team Member satisfaction and delivery of prompt, courteous service.
• Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurant and Room Service orders.
• During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well-trained staff.
• Open and close shift in accordance with Manager’s Checklist.
• Train, maintain and enforce all Minor Hotels Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Team Members and guests.
• Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage.
• Ensure that only a quality product is being served.
• Maintain proper Team Member uniform standards.
• Manage an effective repair and maintenance program using work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Team Member relations (i.e. scheduling, time adjustments, etc.)
• Assist any Team Member in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current Team Members
• Encourage problem solving by Team Members through proper training and empowerment, to ensure guest satisfaction.
• Establish effective communication with Team Members to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Minor Hotels Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs, new ideas, and methods of operation.