F&B Supervisor

Emirates Flight Catering; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Emirates Flight Catering is seeking a seasoned F&B operations leader to ensure top-quality service and compliant hygiene practices in a luxury hospitality setting. The role involves supervising staff, optimizing rosters, addressing customer feedback, and upholding EKFC quality standards.

The ideal candidate will hold a Bachelor’s degree in Hotel Management, have 5+ years in hospitality with supervisory exposure in a 5-star environment, and possess strong English communication, leadership, and

Qualifications

• Bachelor’s degree in Hotel Management required.
• Minimum of 5 years in hospitality with 1 year in supervisory role in a 5-star environment.
• Experience and understanding of luxury hotel and stand-alone restaurant operations.
• Knowledge of food safety regulations and hygiene protocols.

Responsibilities

• Provide high quality F&B service management and ensure top service standards.
• Oversee F&B operations to meet Hygiene and Safety standards.
• Lead, train, coach and give feedback to direct reports.
• Handle customer complaints with investigation and corrective actions.
• Maintain rostering to ensure coverage and minimize overtime.
• Implement safe working practices per EKFC policies.
• Analyze customer feedback to drive improvements in service.
• Align with Quality Policy and ISO 9001:2008 standards.

Skills

English Proficiency

Leadership

Opportunity spotting

Personalized F&B

Organization & multitasking

MS Office

Record keeping

Education

Bachelor’s degree in Hotel Management

Tools

MS Office

Job description

• Ensure all customers are provided with the best quality of food and service through cost effective and efficient management, assuring highest standards of service are in place.
• Ensure that F&B operation is performed in compliance with the Company Service Standard including Hygiene and Safety practices.
• Supervise direct reports by providing training, coaching, and regular feedback to achieve departmental objectives.
• Manage customer complaints through proper investigation, implementation of corrective actions, and team awareness to prevent recurrence.
• Maintain a dynamic rostering system to ensure adequate shift coverage is there, while minimizing overtime to ensure uninterrupted service delivery.
• Responsible for implementing safe working practices and procedures in accordance with EKFC policies.
• Gather and analyse customer feedback to identify areas for improvement and recommend actions that enhance service quality and customer satisfaction.
• Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards and executes all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

Responsibilities

• Ensure all customers are provided with the best quality of food and service through cost effective and efficient management, assuring highest standards of service are in place.
• Ensure that F&B operation is performed in compliance with the Company Service Standard including Hygiene and Safety practices.
• Supervise direct reports by providing training, coaching, and regular feedback to achieve departmental objectives.
• Manage customer complaints through proper investigation, implementation of corrective actions, and team awareness to prevent recurrence.
• Maintain a dynamic rostering system to ensure adequate shift coverage is there, while minimizing overtime to ensure uninterrupted service delivery.
• Responsible for implementing safe working practices and procedures in accordance with EKFC policies.
• Gather and analyse customer feedback to identify areas for improvement and recommend actions that enhance service quality and customer satisfaction.
• Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards and executes all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

Qualifications

Education Qualification

Bachelor’s degree holder in Hotel Management (must have)

Work Experience

• Minimum of 5 years of experience in the hospitality industry, with 1 years’ experience in supervisory role in 5-star environment
• Experience and understanding of luxury hotel and stand-alone restaurant operations.
• Knowledge of food safety regulations and hygiene protocols.

Skills

• Proficiency in spoken and written English
• Self-motivated and demonstrate sound leadership skills
• A keen eye for opportunity identification and a high level of commitment to continuous improvement and adaptability to change.
• Able to create personalized F&B experience
• Strong organizational, multitasking skills and attention to detail.
• Competent in Microsoft Office Applications.
• Ability to maintain accurate records, manage inventory effectively, and follow established procedures and guidelines precisely.