Assistant F&B Manager

Emirates Flight Catering; United Arab Emirates; On-site; AED 223,000 - 402,000; Full time

Job summary

Emirates Flight Catering is seeking a seasoned F&B Manager to lead luxury hospitality operations in a high-end environment within the United Arab Emirates. The role focuses on staff leadership, service quality, and guest experience in a demanding, five-star context.

The candidate will coordinate with culinary and service teams to ensure flawless food and beverage delivery, manage costs, and uphold ISO 9001:2015 quality standards while driving continuous improvement and guest satisfaction.

Qualifications

• Bachelor's degree in hospitality or related field.
• Minimum 6 years of experience in hospitality, with 1 year in a managerial role in a 5-star environment.
• Knowledge of food safety regulations and hygiene protocols.
• Experience in luxury hotel and stand-alone restaurant operations.

Responsibilities

• Ensure compliance with safety, HACCP and hygiene policies per EKFC standards and regulations.
• Assess manpower needs, orientation, training, and monitor staff performance for efficiency.
• Manage staff costs including overtime and absences; monitor lounge operations for efficiency.
• Coordinate with production on menu changes, food presentation, and kitchen matters to deliver high-quality food.
• Support F&B Manager in proposing and developing new beverage menus and concepts.
• Investigate and resolve customer complaints about food quality or service promptly.
• Analyze customer feedback to identify improvements and implement actions.
• Apply ISO 9001:2015 quality policy and follow department procedures.

Skills

English proficiency

Leadership

Continuous improvement

Guest experience

Cross-functional collaboration

Conflict management

Customer complaints

Organizational skills

Inventory management

MS Office

Attention to detail

Education

Bachelor's degree in hospitality or related field

Tools

MS Office

Job description

1. Ensure compliance with the company safety management system, HACCP, and hygiene policies, aligning with EKFC safety standards and government regulations to provide a safe environment for staff, contractors, suppliers, and customers.
2. Assess manpower needs, implement on-the-job orientation and training, and monitor staff performance to ensure operations are effective, efficient, and fully compliant with company policies and procedures.
3. Manage staff costs, including overtime and unplanned absences, and monitor lounge operational efficiency to implement solutions that address issues and enhance performance.
4. Coordinate with the production department regarding menu changes and implementation, food presentation and other kitchen related matters to ensure that the best quality of food is served to the customers.
5. Support the F&B Manager in proposing and developing new beverage menus and concepts, to enhance guest experience and drive revenue growth.
6. Investigate and resolve customer complaints about food quality and/or service by taking remedial actions immediately.
7. Analyse customer feedback to identify improvement opportunities and recommend implementation actions, to enhance service quality and customer satisfaction.
8. Apply the Quality Policy and Quality System established in accordance with ISO 9001: 2015 international standards and execute all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

Qualifications

Education Qualification:
Bachelor's degree in hospitality, hotel management or any relevant field

Work Experience:
Minimum of 6 years of experience in the hospitality industry, with 1 years of experience in managerial role in 5-star environment
Experience and understanding of luxury hotel and stand-alone restaurant operations.
Knowledge of food safety regulations and hygiene protocols.
Demonstrated achievements in food quality and cost control.

Skills:
Proficiency in spoken and written English
Self-motivated and demonstrates sound leadership skills
A keen eye for opportunity identification and a high level of commitment to continuous improvement and adaptability to change
Ability to create personalized F&B experience
Ability to collaborate cross functionally and at all levels and team-based approach including ability to positively manage conflict
Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards
Strong organizational, multitasking skills and attention to detail
Competent in Microsoft Office Applications
Ability to maintain accurate records, manage inventory effectively, and follow established procedures and guidelines precisely