Assistant Outlet Manager

Minor International; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Anantara is seeking a capable hospitality professional to lead a guest-centric team in Abu Dhabi. The role focuses on delivering prompt, courteous service across Restaurants and Room Service, while maintaining high standards and staff development.

The candidate will supervise service, train associates, and uphold Anantara Service Standards, ensuring operational excellence and guest satisfaction during all shifts.

Qualifications

• College diploma in Hotel Management or related field.
• 2-3 years experience in a Food & Beverage role in luxury hotel.
• Passion for leadership and teamwork.
• Excellent communication skills in English.
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.
• Russian language proficiency.

Responsibilities

• Promote guest satisfaction and build a strong team environment.
• Deliver orders promptly and courteously while maintaining a positive image and cleanliness of guest areas.
• Supervise food & beverage service to ensure total guest satisfaction in Restaurants and Room Service.
• Assist in seating, communicate with kitchen, and ensure all guests are spoken to during shifts.
• Maintain a highly motivated and well-trained staff.
• Open and close shifts according to checklist; train and enforce service standards.
• Execute revenue and check control procedures on shift.
• Maintain a safe and sanitary environment for associates and guests.
• Handle daily shift issues and guest problems with effective solutions.
• Be on the floor for the entire meal period to ensure adequate coverage and quality service.
• Ensure only a quality product is served and uniforms are proper.
• Manage repairs/maintenance program through work orders and inspections.
• Foster effective communication and assist associates to ensure guest satisfaction.

Skills

Leadership

Teamwork

Communication

Attention to detail

Guest service

Russian language

Education

College diploma in Hotel Management or related field

Job description

Responsibilities and Duties

• To promote and ensure guest satisfaction achieved through his/her ability to develop and maintain a strong team environment placing emphasis on Associate satisfaction and delivery of prompt courteous service.
• Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Managers Checklist.
• Train maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
• Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders inspections etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.)
• Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs new ideas and methods of operation
• This is a highly-visible guest service position requiring above average communication skills interacting professionally with guests.

Qualifications :

• College diploma in Hotel Management or related field.
• Minimum experience of 2-3 yearsin a Food & Beveragerole in luxury hotel
• Passion for leadership and teamwork.
• Excellent communication skills in English
• Eye for detail to achieve operational excellence.
• Excellent guest service skills. Additional Qualification:
• Russian Speaking

Additional Information :

• Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Managers Checklist.
• Train maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
• Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders inspections etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.)
• Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs new ideas and methods of operation

Remote Work :

No

Employment Type :

Full-time