Head Hostess - The Beach House

Minor International; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Anantara is seeking an experienced hospitality professional in Dubai to lead Food & Beverage operations, ensuring exceptional guest service and teamwork. You will manage shifts, uphold service standards, and coordinate with kitchen and front-of-house teams to deliver prompt, courteous service during all meal periods.

The role requires strong English communication, attention to detail, and dedication to maintaining a superb guest experience in a luxury hotel setting in the UAE.

Qualifications

• Previous experience in Food & Beverage/Restaurant operation.
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.
• Excellent English skills.

Responsibilities

• Promote guest satisfaction by developing a strong team environment and delivering prompt, courteous service.
• Ensure prompt and courteous delivery of all orders and maintain cleanliness of guest areas.
• Supervise service of food and beverages to assure total guest satisfaction.
• Be on the floor during meals to engage guests and assist with seating and kitchen communication.
• Assist in maintaining a motivated, well-trained staff.
• Open and close shifts according to Managers Checklist.
• Train, maintain and enforce Anantara Service Standards.
• Execute revenue and check control procedures on shift.
• Maintain a safe and sanitary work environment for all Team Members and guests.
• Gather and implement proper tools for running shifts (schedules, floor plans, reservations, checks).
• Handle daily problems such as callouts, last-minute bookings, or other issues.
• Be on the floor during entire meal period and ensure adequate coverage.
• Ensure that only a quality product is being served.
• Maintain proper Team Member uniform standards.
• Manage an effective repair and maintenance program using work orders, inspections, etc.
• Encourage problem-solving by Team Members through proper training and empowerment to ensure guest satisfaction.

Skills

Guest service

Attention to detail

English proficiency

Team player

Job description

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business their guests and their colleagues. Within the key responsibilities for this position are:

• To promote and ensure guest satisfaction achieved through his/her ability to develop and maintain a strong team environment placing emphasis on Team Member satisfaction and delivery of prompt courteous service.
• Prompt and courteous delivery of all orders maintaining a positive image through each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants orders.
• During the shift ensure that guests are satisfied by assisting with serving seating and communication with the kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and welltrained staff.
• Open and close shifts in accordance with Managers Checklist.
• Train maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Team Members and guests.
• Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
• Find solutions for problems such as callouts lastminute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage.
• Ensure that only a quality product is being served.
• Maintain proper Team Member uniform standards.
• Manage an effective repair and maintenance program using work orders inspections etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Team Member relations (i.e. scheduling time adjustments etc.)
• Assist any Team Member in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current Team Members
• Encourage problemsolving by Team Members through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Team Members to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs new ideas and methods of operation

Qualifications

• Previous experience in Food & Beverage/Restaurant operation
• Eye for detail to achieve operational excellence
• Excellent guest service skills
• Excellent English skills

Remote Work

No

Employment Type

Fulltime