F&B Operations Lead - Guest Experience

Black Pearl Consult; Abu Dhabi; On-site; AED 300,000 - 520,000; Full time

Job summary

Black Pearl Consult is seeking an experienced Assistant F&B Manager for a confidential hospitality opportunity in Abu Dhabi. The role supports the overall management of F&B operations, ensuring service standards, efficient daily operations, team performance, guest satisfaction, and commercial results.

Key responsibilities include supervising F&B and front-of-house teams, driving guest experience, monitoring sales and costs, and ensuring SOP compliance across multiple outlets.

Qualifications

• 13–15+ years of progressive experience in the Food & Beverage / Hospitality industry with exposure to restaurant or multi-outlet F&B operations.
• Strong management experience in restaurants, hotel F&B, hospitality groups, leisure venues, premium dining, casual dining or multi-concept F&B.
• Experience managing front-of-house operations, sizable service teams, guest experience, SOP compliance and day-to-day outlet performance.
• Strong commercial understanding of F&B revenue, budgeting, P&L performance, labour productivity, food/beverage cost, inventory control and operational cost management.

Responsibilities

• Support the daily management of F&B and front-of-house operations, ensuring consistent service standards.
• Lead, supervise, and develop F&B teams while maintaining strong operational discipline and guest service.
• Monitor sales, costs, staffing, inventory, wastage, and overall operational performance.
• Handle guest concerns and operational issues while maintaining high customer satisfaction.
• Work closely with culinary and support teams to ensure smooth service delivery and compliance with company standards.

Skills

F&B management

Leadership

Guest service

P&L management

Budgeting

Inventory control

Cost control

Staff development

Education

Hospitality/Hotel/Business Administration degree

Job description

Black Pearl Consult is seeking an experienced Assistant F&B Manager for a confidential hospitality opportunity in Abu Dhabi. The role supports the overall management of F&B operations, ensuring service standards, efficient daily operations, team performance, guest satisfaction, and commercial results.

Key responsibilities include supervising F&B and front-of-house teams, driving guest experience, monitoring sales and costs, and ensuring SOP compliance across multiple outlets.