F&B Manager - Airport Outlets

Emirates Flight Catering; Dubai; Sur place; AED 120 000 - 160 000; Plein temps

Résumé du poste

Emirates Flight Catering invites an experienced Food & Beverage Operations Manager to lead daily outlets across Concourse 1, Terminal 1 & 2 at Dubai International Airport. You will coordinate with production for menus, ensure high service levels, and maintain profitability.

You will drive guest satisfaction by resolving quality or service issues, overseeing budget submissions, and staffing with a focus on Hygiene & Safety standards. UAE-based, on-site role.

Qualifications

• Graduate or Diploma in Catering and/or Hotel Management or equivalent.
• Minimum 5 years of experience if graduation; 7 years if Diploma.
• Excellent communication and leadership abilities.

Responsabilités

• Oversee daily F&B outlets at Concourse 1, Terminal 1 & 2, ensuring service quality and profitability.
• Promote sales and assign operational tasks for best results and smooth outlet operations.
• Coordinate with Production for menus, food quality, and kitchen matters to serve high-quality meals.
• Propose new menus within budgets; advise on selling price; rotate menus to boost sales.
• Investigate and resolve customer complaints about food quality or service with immediate action.
• Visit all outlets regularly to ensure food and beverage quality meets top standards.
• Prepare and submit annual CAPEX and staff budget for approval.
• Coordinate with Purchasing for equipment and materials; work with W&D for stock items.
• Ensure staffing, monitor performance, and uphold Hygiene & Safety Standards.
• Apply ISO 9001:2000 quality policy and follow department procedures in all duties.

Connaissances

Communication

Team leadership

Catering background

Formation

Bachelors/Diploma in Catering & Hotel Management

Description du poste

Join our dynamic team at Dubai International Airport as a Food & Beverage Operations Manager. If you're a results-driven professional with a passion for hospitality and operational excellence, this is your chance to lead daily operations across multiple terminals and ensure world-class service.

Job Purpose

Manage daily operations of all the food and beverage outlets at the Concourse 1, Terminal 1 & 2 in Dubai International Airport including coordinating with other departments to ensure provision of service that is of highly competitive standards and within the stipulated cost thereby ensuring that customers are satisfied with their dining experience.

Key Results Area

• 1. Oversee daily operations of the F & B outlets located in Concourse 1, Terminal 1 & 2 in Dubai International Airport thereby ensuring that customers are provided with excellent level of service at all times while making sure that the outlets are profitable to the company.
• 2. Promote sales and assign operational functions to respective staff to ensure best results and smooth running of the outlets.
• 3. Coordinate with the Production Department regarding menus, food quality and other kitchen related matters and ensure that the best quality of food is served to the customers.
• 4. Propose new menus for the outlets (in coordination with Production) within defined budgets, recommend selling price, rotate/change menus and introduce new products to promote sales.
• 5. Investigate and resolve customer complaints about food quality and/or service by taking remedial actions immediately.
• 6. Operates all functions from his/her office and frequently visits all the outlets to ensure that the quality of food and beverage served is of the best standards.
• 7. Prepare & submit the annual CAPEX and staff budget for DGMACS’s approval.
• 8. Coordinate with Purchasing for procuring equipment, materials for the outlets and with W&D for procuring food / other items already in stock.
• 9. Ensure staffing of required positions, monitor staff performance with emphasis on professional development to ensure that they are working effectively and efficiently in compliance with established Hygiene & Safety Standards.
• 10. Apply the Quality Policy and Quality System established in accordance with ISO 9001: 2000 international standards and executes all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

Education Qualification

Graduate or Diploma in Catering and/or Hotel Management or equivalent qualification. Should have extensive knowledge in Food and Beverage Management. (must have)

Work Experience

Years of Experience: Minimum 5 years prior experience if completed graduation or 7 years of experience if completed Diploma.

Skills

• 1. Should have excellent communication skills and interpersonal relationship.
• 2. Should be task oriented with excellent hotel and catering background and experience.
• 3. Should be highly motivated, a team leader with good organizing skills.