F&B Guest Relations Lead — Elevate Every Guest Moment

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Hilton in Abu Dhabi is seeking a Food & Beverage Guest Relations Executive to brighten guests' dining experiences through warm hospitality and proactive service. You will build meaningful connections, anticipate needs, and create memorable moments that elevate every visit.

The role emphasizes guest-centric service and adherence to health and safety standards in a fast-paced hotel environment. Join Hilton's iconic Hospitality team to deliver exceptional guest care, contribute to a positive

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special
• Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
• Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly – attention to detail is key!
• Manage the food service station: Make sure the food service station is always fully stocked, clean, and organized
• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Job description

Hilton in Abu Dhabi is seeking a Food & Beverage Guest Relations Executive to brighten guests' dining experiences through warm hospitality and proactive service. You will build meaningful connections, anticipate needs, and create memorable moments that elevate every visit.

The role emphasizes guest-centric service and adherence to health and safety standards in a fast-paced hotel environment. Join Hilton's iconic Hospitality team to deliver exceptional guest care, contribute to a positive