F&B Captain

AccorHotel; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Discounted rates at Accor properties

Learning programs through Accor Academ

Career growth within the group

CSR initiatives participation

Job summary

Accor is seeking an Outlet Captain in Dubai to deliver professional, guest‑centred Food & Beverage service. You will lead the wait staff, ensure service standards, and assist the outlet manager to run the outlet smoothly.

The role emphasizes menu knowledge, handling guest inquiries, training team members, and maintaining stock and mise en place. A high‑pressure hospitality environment is expected, with opportunities to grow within Accor worldwide.

Qualifications

• Proven ability to lead service teams in hotel outlets.
• Strong guest service orientation and communication skills.
• Ability to manage, train and develop staff to meet standards.

Responsibilities

• Supervises the activities of the Waiters and Busboys in assigned area.
• Provide professional F&B service according to the hotel standards.
• Acquire in-depth knowledge of the F&B menu to advise Guests.
• Attend to guest complaints and queries to ensure satisfaction.

Skills

F&B Leadership

Team Management

Customer Service

High-Pressure Environments

Job description

Passionate about the Food & Beverage you will be an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. As a Captain you are responsible to provide professional and customer focused service to our Guests ensuring their stay will become a memorable experience. Additionally you need to assist the outlet manager to run the outlet smoothly.

Whats in it for you

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing

• Supervises the activities of the Waiters and Busboys in assigned area
• Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
• Acquire in depth knowledge of the Food & Beverage menu of the assigned Outlet in order to assist and provide advice to Guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all Employees have received adequate training to perform their duties

• Ensure proper organization planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Checks the mise en place prior and after the operation
• Coordinates with the Headwaiter or Outlet Manager to plan and conduct skills training constantly.
• Performs other duties assigned by his / her supervisor

Qualifications

• Minimum 2-3 years of previous experience in hotel industry is preferred
• Excellence in strategic leadership and team management
• Creative and passionate about food and customer service
• Able to work in a high-pressure environment

Physical Aspects of Position (include but are not limited to)

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Occasional kneeling pushing pulling lifting
• Occasional ascending or descending ladders stairs and ramps

Additional Information

Visa requirements

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

Guided by our purposePioneering the Art of Responsible Hospitality Connecting Cultures with Heartfelt Care.we empower every team member to bring their passion and creativity to life.

At Accor we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity responsible tourism sustainable development community outreach and diversity and inclusion. With an expansive portfolio of iconic hotels and brands Accor offers boundless opportunities for career advancement and professional development across the globe.

Joining the team where you can be all you are grow and create your path work with purpose and enjoy and feel valued.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo!#HOSPITALITY IS A WORK OF HEART

Remote Work

No

Employment Type

Full-time