Executive - T&C | Support Services

BDO; Dubai; On-site; AED 47,000 - 76,000; Full time

Job summary

BDO UAE is seeking a motivated Help Desk/Technical Support professional to provide first-line support to clients via phone, email, or chat. You will diagnose issues, document solutions, and collaborate with other departments to improve service quality.

Ideal candidates have 0-2 years in customer or technical support, strong problem-solving abilities, and fluency in English. Experience with CRM tools and ticketing systems is preferred. Teamwork and independence are valued in this role.

Qualifications

• 0-2 years of experience in customer support or technical support.
• Strong problem-solving skills and attention to detail.
• Proficiency in using support ticketing systems.
• Excellent communication skills in English.
• Ability to work independently and as part of a team.
• Experience with CRM tools is preferred.
• Fluency in additional languages is preferred.

Responsibilities

• Provide technical support to clients via phone, email, or chat.
• Diagnose and resolve customer issues efficiently.
• Maintain accurate records of customer interactions and solutions.
• Collaborate with other departments to improve service.
• Offer guidance on product usage and features.
• Participate in training sessions to enhance product knowledge.

Skills

Problem solving

Attention to detail

Communication skills

Teamwork

Independent work

Education

0-2 years experience in customer support

Tools

Support ticketing systems

CRM tools

Job description

Join BDO UAE's Support Services team and provide top-notch assistance and technical support to our clients, ensuring their needs are met promptly and effectively.

Responsibilities

• Provide technical support to clients via phone, email, or chat.
• Diagnose and resolve customer issues efficiently.
• Maintain accurate records of customer interactions and solutions.
• Collaborate with other departments to
• Offer guidance on product usage and features.
• Participate in training sessions to enhance product knowledge.

Requirements:

• 0-2 years of experience in a customer support or technical support role.
• Strong problem-solving skills and attention to detail.
• Proficiency in using support ticketing systems.
• Excellent communication skills in English.
• Ability to work independently and as part of a team.
• Experience with CRM tools (Preferred)
• Fluency in additional languages (Preferred)

Behavioral Competencies:

• Demonstrates ownership and accountability for assigned work and commitments.
• Collaborates effectively with colleagues and values diverse perspectives and ideas.
• Upholds ethical standards, integrity, and professional conduct in all interactions.
• Applies established processes, methodologies, and professional standards consistently.
• Manages priorities effectively to deliver quality outcomes within agreed timelines.
• Seeks feedback proactively and uses it to improve performance and self-awareness.
• Demonstrates adaptability and openness to new ideas, technologies, and ways of working.
• Contributes positively to team objectives and a collaborative work environment.
• Takes responsibility for continuous learning and professional development.
• Identifies opportunities to improve efficiency and support operational excellence.

Education & Qualification:

• 0-2 years of experience in a customer support or technical support role.
• Strong problem-solving skills and attention to detail.
• Proficiency in using support ticketing systems.
• Excellent communication skills in English.
• Ability to work independently and as part of a team.
• Experience with CRM tools (Preferred)
• Fluency in additional languages (Preferred)

Responsibilities & Accountability:

• Provide technical support to clients via phone, email, or chat.
• Diagnose and resolve customer issues efficiently.
• Maintain accurate records of customer interactions and solutions.
• Collaborate with other departments to
• Offer guidance on product usage and features.
• Participate in training sessions to enhance product knowledge.

Employment Type: Full time