Executive Secretary to General Manager

AccorHotel; Ras Al Khaimah; On-site; AED 48,000 - 72,000; Full time

Job summary

AccorHotel in Ras Al Khaimah seeks an organized Administrative Officer to support the General Manager and manage confidential information, meetings, and documentation. You will coordinate with internal departments, greet visitors, and ensure polished corporate communications.

You should have 1–2 years in comms/PR for a luxury property, strong MS Office skills, fluent English, and the ability to manage events and relationships with partners.

Qualifications

• 1–2 years of experience in internal and external communication corporate identity management and PR within a five-star luxury property.
• Experience in event management and coordinating corporate events.
• Strong communication skills and ability to develop relationships with stakeholders.
• Creative, dynamic, self-motivated with professional presentation.

Responsibilities

• Provides administrative support to the General Manager and implements hotel policies and procedures.
• Types, files and maintains confidential information for the department.
• Sets up an efficient filing system for hard copies and electronic data.
• Prepares materials for meetings and circulates meeting minutes.
• Handles receptionist tasks, calls, and courier communications.
• Maintains office appearance and supports internal departments as needed.
• Attends trainings and represents the hotel positively.

Skills

Internal/External comms

Corporate identity management

Event management

MS Office advanced

English proficiency

Relationship building

Job description

Main Duties:

• Provides administrative support to General Manager. Ensures the implementation of hotel policies standards and procedures as they apply to the administrative functions.
• Types files and upkeeps all private and confidential matters related to the department.
• Sets up a systematic and efficient filing system both for hardcopies as well as all electronic data that enables quick retrieval; ensures all files are kept up-to-date at all times.
• Prepares the relevant materials for all meetings attended by General Manager. Daily Operations Meeting Executive Committee Meetings Departmental Meetings and any other meetings.
• Prepares and circulates the minutes of the meetings.
• Answers telephone calls courteously and gives information to callers. Routes call to appropriate official and places outgoing calls.
• Makes copies of correspondence or other printed matters.
• Prepares outgoing mail.
• Types takes dictation and minutes draft letters files and traces and composes correspondence.
• Monitors and maintains the proper appearance of the office area.
• Handles outgoing mails by courier.
• Makes and confirms appointments for the General Manager.

Customer Service

• Provides assistance & support to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Greets visitors ascertains nature of business and directs visitors appropriately.

Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behavior at all times and positively representing the hotel team.
• Maintains strong professional relationship with the relevant representatives from competitor hotels business partners and other organizations.
• Ensures high standards of personal presentation and grooming.
• Carries out any other reasonable duties and responsibilities as assigned.

Qualifications :

• 1-2years of experience in internal and external communication corporate identity management and public relations management within the five-star luxury property.
• Experienced in event and event management.
• Effective communication relationship development skills strong representation skills.
• Creative innovative dynamic result-oriented and self-motivated.
• High organizational planning follow-up presentation and reporting skills.
• Able to use MS Office programs at an advanced level and have knowledge about special programs for their work
• Fluent in spoken and written English.
• Additional foreign language is an asset.

Remote Work :

No

Employment Type :

Full-time