EV Service Advisor - BYD Electric Mobility

AlFuttaim; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Al-Futtaim Automotive is seeking an experienced EV Service Advisor to join the BYD Aftersales Team in Dubai. You will guide customers through maintenance, charging and service needs, coordinating with EV Technicians and workshop staff to deliver efficient, transparent aftersales experiences.

Your role combines automotive knowledge with strong customer service and service sales, aiming to strengthen loyalty and workshop revenue while ensuring accurate communication and timely vehicle handovers.

Qualifications

• Diploma or Bachelor’s degree in Automotive, Mechanical Engineering, Business or related discipline.
• 2–3 years of experience as a Service Advisor or in a customer-facing automotive Aftersales position.
• Experience with electric vehicle or hybrid brands is highly preferred.
• Good understanding of automotive workshop operations, maintenance procedures and service processes.
• Basic knowledge of electric vehicle technology, charging systems and ownership requirements.
• Excellent English communication skills; Arabic language proficiency is an advantage.
• A UAE driving license is preferred.
• Working knowledge of Microsoft Office applications; SAP is a plus.

Responsibilities

• Welcome customers professionally and understand their EV maintenance, repair and service requirements.
• Provide clear advice on EV servicing, charging systems, maintenance procedures and vehicle-related concerns.
• Explain recommended repairs, service requirements and associated costs in a straightforward, customer-friendly manner.
• Prepare accurate service estimates and communicate the proposed work before workshop processing.
• Build positive, long-term customer relationships through consistent service quality and professional communication.
• Address customer questions and concerns promptly to maintain confidence throughout the aftersales experience.

Skills

Customer service

Communication

Teamwork

Sales upselling

Documentation

EV knowledge

Workshop coordination

Technical explanations

Problem solving

Education

Automotive or related degree

Tools

SAP

Microsoft Office

Job description

EV Service Advisor - BYD Electric Mobility Job Snapshot - Role: EV Service Advisor - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Customer Support-Client Care - Experience: 2-3 years in automotive service advisory or customer-facing Aftersales - Job Type: Full Time - Work Arrangement: On-site Position Overview

Al-Futtaim Automotive is seeking an experienced EV Service Advisor to join the BYD Aftersales Team within Al-Futtaim Electric Mobility in Dubai, United Arab Emirates. This customer-focused position offers an opportunity to support electric vehicle owners while representing BYD, a global automotive technology company specializing in electric mobility, battery innovation and sustainable transportation. As an EV Service Advisor, you will be responsible for delivering a professional and transparent aftersales experience, from vehicle reception and service consultation through to repair completion and vehicle handover. You will advise customers on electric vehicle maintenance, charging systems, repair requirements and available service solutions while coordinating closely with EV Technicians and workshop teams. The role combines automotive technical awareness, customer relationship management and service sales. Your contribution will help strengthen customer satisfaction, support workshop revenue and build long-term loyalty through reliable communication and efficient service delivery.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Automotive
• Function: Customer Support-Client Care
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

• Welcome customers professionally and understand their electric vehicle maintenance, repair and service requirements.
• Provide clear advice on EV servicing, charging systems, maintenance procedures and vehicle-related concerns.
• Explain recommended repairs, service requirements and associated costs in a straightforward, customer-friendly manner.
• Prepare accurate service estimates and communicate the proposed work before workshop processing.
• Build positive, long-term customer relationships through consistent service quality and professional communication.
• Address customer questions and concerns promptly to maintain confidence throughout the aftersales experience.

Workshop Coordination and Service Delivery

• Coordinate with EV Technicians and workshop colleagues to support timely diagnosis, maintenance and repair activities.
• Monitor service progress and communicate relevant updates to customers throughout the repair process.
• Work with workshop teams to ensure service commitments and expected completion times are managed effectively.
• Maintain clear communication between customers and technical personnel regarding repair recommendations and service requirements.
• Support timely vehicle delivery following completion of approved maintenance or repair work.
• Explain completed services and repairs clearly during vehicle handover.

Aftersales Sales and Customer Retention

• Identify suitable opportunities to recommend additional maintenance services, vehicle accessories and charging solutions.
• Promote relevant service packages based on customer requirements and vehicle maintenance needs.
• Support aftersales revenue through appropriate service recommendations and professional customer engagement.
• Strengthen customer retention by providing reliable advice and a positive ownership experience.
• Contribute to customer satisfaction objectives through transparent communication and effective issue resolution.

Documentation and Operational Compliance

• Maintain accurate service records, customer information and supporting workshop documentation.
• Ensure service activities and customer interactions are recorded in accordance with company procedures.
• Use available business systems to support service administration and customer follow-up.
• Follow established operational policies, service standards and internal processes.
• Maintain an organized approach to daily appointments, customer communications and outstanding service matters.

Required Qualifications and Experience

• Diploma or Bachelor 's Degree in Automotive, Mechanical Engineering, Business or a related discipline.
• 2-3 years of experience as a Service Advisor or in a customer-facing automotive Aftersales position.
• Previous experience with electric vehicle or hybrid automotive brands is highly preferred.
• Good understanding of automotive workshop operations, maintenance procedures and service processes.
• Basic knowledge of electric vehicle technology, charging systems and EV ownership requirements.
• Excellent English communication skills, both written and verbal.
• Arabic language proficiency is an advantage.
• A valid UAE driving license is preferred.
• Working knowledge of Microsoft Office applications.
• Previous experience using SAP is an advantage.

Skills and Professional Competencies

• Customer Relationship Management - Strong customer service skills and the ability to develop lasting relationships with vehicle owners.
• Confidence in handling customer enquiries, service concerns and aftersales expectations.
• Ability to communicate technical recommendations in language customers can easily understand.
• Professional interpersonal skills and a commitment to positive customer experiences.
• Technical and Commercial Awareness - Understanding of automotive aftersales processes and workshop service coordination.
• Familiarity with electric vehicle maintenance requirements and charging-related customer enquiries.
• Ability to prepare and explain service estimates and repair recommendations.
• Strong sales and upselling capabilities with a customer-focused approach.
• Awareness of the importance of service revenue, customer retention and efficient workshop operations.
• Organization and Teamwork - Effective time management and the ability to coordinate multiple service requirements.
• Strong organizational skills and attention to accurate documentation.
• Ability to work collaboratively with technical teams, workshop personnel and customer service colleagues.
• Practical problem-solving skills and a results-driven approach to daily responsibilities.

About the BYD Aftersales Team

You will join the BYD Aftersales Team within Al-Futtaim Electric Mobility, working alongside automotive service professionals who support customers throughout their electric vehicle ownership journey. The team focuses on delivering reliable service experiences, coordinating technical support and maintaining strong customer relationships. In this role, you will act as an important connection between EV owners and workshop specialists, helping customers understand their vehicles ' maintenance needs while ensuring service requirements are communicated and managed effectively.

Why Join Al-Futtaim Electric Mobility

This opportunity provides exposure to BYD, a globally recognized electric vehicle brand involved in battery technology and sustainable mobility solutions. Working within Al-Futtaim Electric Mobility offers the opportunity to develop experience in the growing electric vehicle sector while supporting customers with modern automotive technologies. The employer highlights continuous learning, professional development and career growth opportunities, alongside an attractive salary and benefits package. Specific compensation details have not been disclosed.

About Al-Futtaim Automotive

Al-Futtaim Automotive is a major division of Al-Futtaim Group, with operations across 10 countries in the Middle East, Asia and Africa. Its business activities include automotive distribution, manufacturing, leasing and aftersales services. The division represents established international automotive brands, including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. The business offers a broad portfolio of mobility products and solutions, ranging from passenger vehicles and SUVs to electric vehicles, motorcycles, commercial vehicles and industrial equipment. With approximately 9,000 team members, Al-Futtaim Automotive emphasizes customer service, innovation, quality and integrated mobility experiences across its markets.

About Al-Futtaim Group

Established in the 1930s as a trading business, Al-Futtaim Group is a privately held regional organization headquartered in Dubai, United Arab Emirates. The Group operates through five principal divisions: automotive, financial services, real estate, retail and healthcare. It employs more than 35,000 people across over 20 countries in the Middle East, Asia and Africa and maintains partnerships with more than 200 international brands. Al-Futtaim Group 's operations are guided by its values of Respect, Excellence, Collaboration and Integrity, with an emphasis on entrepreneurship, customer focus and continued business development.