EV Sales & Delivery Coordinator

Al-Futtaim; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Al-Futtaim Automotive’s BYD team in Dubai is seeking a highly organized Sales Coordinator to ensure seamless vehicle deliveries and premium customer service across our retail network.

You will coordinate between showroom, workshop, registration, drivers, and external providers; require 2+ years in sales coordination or automotive operations, SAP and Excel proficiency, and good UAE delivery knowledge.

Qualifications

• High school certificate or equivalent.
• Minimum 2 years' experience in a Sales Coordination, Vehicle Delivery Coordination, or Automotive Operations role.
• Experience within automotive retail, dealerships, or vehicle distribution environments.
• Proficiency in SAP or similar ERP systems.
• Strong MS Excel skills.
• Understanding of vehicle registration and delivery processes within the UAE is highly desirable.
• Ability to work effectively with people from diverse backgrounds and at different organizational levels.
• Strong multitasking capabilities and attention to detail.

Responsibilities

• Coordinate daily vehicle deliveries and ensure all vehicles are prepared according to customer specifications.
• Liaise with workshops, drivers, registration teams, insurers, and other stakeholders to facilitate smooth vehicle handovers.
• Ensure all vehicle documentation is accurately processed, including registration, insurance, invoicing, VCCs, gate passes, and sales documentation.
• Monitor vehicle preparation activities including cleaning, servicing, and accessory fitment before delivery.
• Support the sales team by providing accurate stock availability information through physical and system inventory checks.
• Coordinate demo vehicle readiness, ensuring vehicles are cleaned, fuelled, and available for customer test drives.
• Maintain accurate records within company systems and ensure compliance with internal procedures.
• Monitor showroom vehicle displays and ensure they meet BYD and Al-Futtaim standards.
• Contribute to customer satisfaction by ensuring error-free delivery processes and timely coordination across departments.

Skills

Coordination

Administrative skills

Stakeholder management

Attention to detail

Communication

Customer service

Problem solving

Time management

Pressure handling

Education

High school certificate

Tools

SAP

Excel

Job description

Al-Futtaim Automotive’s BYD team in Dubai is seeking a highly organized Sales Coordinator to ensure seamless vehicle deliveries and premium customer service across our retail network.

You will coordinate between showroom, workshop, registration, drivers, and external providers; require 2+ years in sales coordination or automotive operations, SAP and Excel proficiency, and good UAE delivery knowledge.