EV Handover & Experience Specialist

Al-Futtaim; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Al-Futtaim Automotive is recruiting a Handover Specialist for BYD in Abu Dhabi. You will educate customers on ownership, configure vehicles, and deliver immersive handover experiences.

Build trust, demonstrate features, and guide buyers through the ownership journey with emphasis on electric mobility. You will coordinate with the sales and service teams to ensure a seamless handover, conduct demos, and provide exceptional customer service aligned with company policies.

Qualifications

• 2 years’ automotive retail experience in a customer-facing role.
• Bachelor’s Degree required.
• Strong customer service, presentation, negotiation and influencing skills.
• Fluent English; Arabic desirable.
• A valid UAE driving license.

Responsibilities

• Manage customer expectations and coordinate a smooth, timely vehicle handover.
• Align the customer journey with vehicle preparation and delivery milestones.
• Prepare vehicles in accordance with BYD standards before handover.
• Deliver personalized vehicle demonstrations and explain key features, technology and electric-mobility considerations.
• Welcome showroom visitors, record the reason for their visit and connect them with the appropriate team member.
• Provide excellent customer experience in line with company policies and procedures.
• Understand customer requirements, respond promptly and ensure enquiries are followed through responsibly.
• Maintain current knowledge of BYD products, procedures, industry developments and relevant personnel.
• Support the sales team with test drives when required.

Skills

Automotive retail experience

Customer service

Presentation skills

Negotiation & influencing

English & Arabic (desirable)

UAE driving license

Education

Bachelor’s Degree

Job description

Al-Futtaim Automotive is recruiting a Handover Specialist for BYD in Abu Dhabi. You will educate customers on ownership, configure vehicles, and deliver immersive handover experiences.

Build trust, demonstrate features, and guide buyers through the ownership journey with emphasis on electric mobility. You will coordinate with the sales and service teams to ensure a seamless handover, conduct demos, and provide exceptional customer service aligned with company policies.