EV Handover & Demo Specialist

Robinson & Co (Singapore) Pte Ltd; Abu Dhabi; In loco; AED 60.000 - 100.000; Tempo pieno

Descrizione del lavoro

Al-Futtaim Automotive invites applications for a Handover Specialist in the UAE to lead customer onboarding for BYD vehicles. You will coordinate handovers, configure vehicles, demonstrate features, and ensure a seamless ownership experience, combining digital lead handling with hands-on customer engagement.

The role requires automotive retail experience, a Bachelor’s degree, and strong communication and negotiation abilities, with English and Arabic desirable.

Competenze

• 2 years’ automotive retail experience in a customer-facing role.
• Bachelor’s Degree.
• Strong customer service, presentation, negotiation and influencing skills.
• Fluent English and Arabic is desirable.
• A valid UAE driving license.

Mansioni

• Manage customer expectations and coordinate a smooth, timely vehicle handover.
• Align the customer journey with vehicle preparation and delivery milestones.
• Prepare vehicles in accordance with BYD standards before handover.
• Deliver personalized vehicle demonstrations and explain key features, technology and electric-mobility considerations.
• Welcome showroom visitors, record the reason for their visit and connect them with the appropriate team member.
• Provide excellent customer experience in line with company policies and procedures.
• Understand customer requirements, respond promptly and ensure enquiries are responsibly followed through.
• Maintain current knowledge of BYD products, procedures, industry developments and relevant personnel.
• Support the sales team with test drives when required.

Conoscenze

Automotive retail experience

Customer service

Presentation

Negotiation

Influencing skills

English language

Arabic language (desirable)

UAE driving license

Formazione

Bachelor’s Degree

Descrizione del lavoro

Al-Futtaim Automotive invites applications for a Handover Specialist in the UAE to lead customer onboarding for BYD vehicles. You will coordinate handovers, configure vehicles, demonstrate features, and ensure a seamless ownership experience, combining digital lead handling with hands-on customer engagement.

The role requires automotive retail experience, a Bachelor’s degree, and strong communication and negotiation abilities, with English and Arabic desirable.