Equities Production Support Analyst (Assistant Vice President)

Jefferies; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Jefferies is seeking an Equities Production Support Analyst to join our Dubai office, delivering frontline support for equities trading and middle office platforms across the Middle East. The role requires close interaction with trading desks, middle office, technology teams and external vendors in a fast-paced front-office environment.

You will work with Fidessa and ULLink, providing first-line support, monitoring system health and collaborating with global teams to resolve complex issues while

Qualifications

• Proven experience in a production support role within an Equities trading environment.
• Strong understanding of equities products, trade lifecycle and market flows.
• Experience with front-office trading platforms and middle office systems.

Responsibilities

• Provide first-line production support for Equities trading and middle office platforms in the Middle East region.
• Act as the primary contact for traders and business users, troubleshooting in real-time.
• Monitor system health, trade flows and platform performance to identify issues.
• Support vendor platforms Fidessa and ULLink, plus in-house systems.
• Liaise with external vendor support desks to manage incidents to resolution.
• Collaborate with second-line, development and global support teams to resolve issues.
• Analyse incidents, perform root-cause investigations and document findings.
• Assist with release cycles, enhancements and configuration changes as required.
• Maintain records of incidents and resolutions per support procedures.
• Contribute to process improvements, monitoring and documentation.

Skills

Equities trading

Production support

Vendor platforms

FIX protocol

Tools

Fidessa

ULLink

Job description

JOB DESCRIPTION

Jefferies Group LLC, the largest independent, global, full-service investment banking firm headquartered in the U.S. focused on serving clients for 60 years, is a leader in providing insight, expertise and execution to investors, companies and governments. We offer deep sector expertise across a full range of products and services in investment banking, equities, fixed income, asset and wealth management in the Americas, Europe and the Middle East and Asia. Jefferies Group LLC is a wholly-owned subsidiary of Jefferies Financial Group Inc. (NYSE: JEF), a diversified financial services company.

Company

Jefferies Group LLC, the largest independent, global, full-service investment banking firm headquartered in the U.S. focused on serving clients for 60 years, is a leader in providing insight, expertise and execution to investors, companies and governments. We offer deep sector expertise across a full range of products and services in investment banking, equities, fixed income, asset and wealth management in the Americas, Europe and the Middle East and Asia. Jefferies Group LLC is a wholly-owned subsidiary of Jefferies Financial Group Inc. (NYSE: JEF), a diversified financial services company.

Job Description

We are seeking a motivated and detail-oriented Equities Production Support Analyst to join our Dubai office, providing front-line support for Equities trading and middle office platforms across the Middle East region, including key growth markets such as Riyadh and Abu Dhabi. This role sits within the wider EMEA support function, itself part of a globally distributed team. The successful candidate will play a critical role in ensuring the stability, performance, and reliability of both vendor-provided (e.g. Fidessa, ULLink) and in-house trading systems. While this position will initially focus on first-line support responsibilities, there will be strong collaboration with regional and global colleagues to resolve complex issues. The position requires close interaction with trading desks, middle office teams, technology groups, and external vendors, demanding excellent communication skills and the ability to operate effectively in a fast-paced front-office environment.

Key Responsibilities & Tasks

• Provide first-line production support for Equities trading and middle office platforms across the Middle East region
• Act as the primary contact for traders and business users, troubleshooting issues in real-time and ensuring minimal disruption to trading activity
• Monitor system health, trade flows, and platform performance, identifying and resolving issues proactively
• Support key vendor platforms including Fidessa and ULLink, as well as critical in-house systems
• Liaise with external vendor support desks to elevate and manage incidents through to resolution
• Work closely with second-line support, development teams, and global support counterparts to resolve complex technical issues
• Analyse incidents and perform root cause investigations, documenting findings and recommending improvements
• Assist with release cycles, system enhancements, and configuration changes where required
• Maintain accurate records of incidents, issues, and resolutions in line with support procedures
• Contribute to continuous improvement of support processes, monitoring, and documentation

Qualifications / Experience

• Proven experience in a production support or application support role within an Equities trading environment
• Strong understanding of Equities products, trade lifecycle, and market flows
• Hands-on experience supporting front-office trading platforms and/or middle office systems
• Familiarity with local MENA market rules, conventions, and processes a strong advantage
• Familiarity with FIX messaging protocol, including troubleshooting and analysis, is essential
• Experience working with vendor platforms such as Fidessa and/or ULLink is highly desirable
• Experience working in a high-pressure, time-critical environment, ideally supporting live trading desks
• Demonstrated ability to prioritise, troubleshoot, and resolve issues efficiently
• Experience working within a global or multi-regional support model

Additional Skills

• Strong problem-solving and analytical skills, with a proactive approach to issue resolution
• Excellent communication skills, with the ability to engage effectively with both business users (traders, middle office) and technical teams
• Collaborative mindset with the ability to work across regional and global teams
• Ability to remain calm and effective under pressure, particularly during market hours
• Strong organisational skills and attention to detail
• Basic scripting or database knowledge (e.g. SQL) is beneficial but not essential
• Willingness to work regionally aligned hours and provide support aligned to market needs

About Us

Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services. With more than 40 offices around the world, we offer insights and expertise to investors, companies, and governments.

At Jefferies, we believe that diversity fosters creativity, innovation and thought leadership through the infusion of new ideas and perspectives. We have made a commitment to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.

Jefferies is an equal employment opportunity employer, and takes affirmative action to ensure that all qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, religion, gender, pregnancy, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by applicable law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws. As part of this commitment, Jefferies will extend reasonable accommodations to individuals with disabilities, as required by applicable law.