Equities Production Support AVP – Real-Time Trading

Jefferies; Dubai; On-site; AED 300,000 - 480,000; Full time

Job summary

Jefferies is seeking an Equities Production Support Analyst (Assistant Vice President) to join our Dubai office, delivering first-line support for equities trading and middle office platforms across the Middle East region. The role requires close collaboration with trading desks, technology teams, and external vendors to ensure stability and timely issue resolution.

The successful candidate will thrive in a fast-paced front-office environment, communicate effectively with regional and global

Qualifications

• Proven experience in a production support or application support role within an Equities trading environment.
• Strong understanding of Equities products, trade lifecycle, and market flows.
• Hands-on experience supporting front-office trading platforms and/or middle office systems.
• Familiarity with local MENA market rules, conventions, and processes a strong advantage.
• Familiarity with FIX messaging protocol, including troubleshooting and analysis, is essential.

Responsibilities

• Provide first-line production support for Equities trading and middle office platforms across the Middle East region.
• Act as the primary contact for traders and business users, troubleshooting issues in real-time and ensuring minimal disruption to trading activity.
• Monitor system health, trade flows, and platform performance, identifying and resolving issues proactively.
• Support key vendor platforms including Fidessa and ULLink, as well as critical in-house systems.
• Liaise with external vendor support desks to escalate and manage incidents through to resolution.
• Work closely with second-line support, development teams, and global support counterparts to resolve complex technical issues.
• Analyse incidents and perform root cause investigations, documenting findings and recommending improvements.
• Assist with release cycles, system enhancements, and configuration changes where required.
• Maintain accurate records of incidents, issues, and resolutions in line with support procedures.
• Contribute to continuous improvement of support processes, monitoring, and documentation.

Skills

Equities knowledge

Trading support

Problem solving

Communication

Time management

Tools

Fidessa

ULLink

FIX

SQL

Job description

Jefferies is seeking an Equities Production Support Analyst (Assistant Vice President) to join our Dubai office, delivering first-line support for equities trading and middle office platforms across the Middle East region. The role requires close collaboration with trading desks, technology teams, and external vendors to ensure stability and timely issue resolution.

The successful candidate will thrive in a fast-paced front-office environment, communicate effectively with regional and global