Equities Front-Office Production Support Analyst

Hawksman Technology; Dubai; On-site; AED 446,000 - 670,000; Full time

Job summary

Hawksman Technology, based in Dubai, is expanding its Equities support team to assist a leading global investment bank on live trading desks across the Middle East. This front-line role focuses on production support for Equities trading and middle office platforms in a fast-paced environment.

You will troubleshoot in real-time, coordinate with traders and technologists, monitor system health, and collaborate with regional and global colleagues on more complex issues.

Qualifications

• Proven experience in production or application support for Equities trading.
• Experience supporting live trading desks in time-critical environments.
• Strong FIX protocol knowledge and real-time troubleshooting.

Responsibilities

• Provide first-line production support for Equities trading and middle-office platforms in the Middle East region.
• Act as go-to contact for traders, troubleshooting issues in real time to minimize trading disruption.
• Monitor system health, trade flows, and platform performance; resolve issues proactively.
• Support vendor platforms Fidessa and ULLink, plus in-house trading systems.
• Liaise with vendor desks to escalate incidents to resolution.
• Collaborate with second-line, development teams and global counterparts on complex issues.
• Carry out root-cause analysis and document findings; recommend improvements.
• Assist with releases, enhancements, and configuration changes as needed.
• Maintain records of incidents and resolutions; help improve support processes.

Skills

Equities trading

Front-office support

FIX protocol

Global/multi-regional support

Communication skills

Problem solving

Tools

Fidessa

ULLink

Job description

Hawksman Technology, based in Dubai, is expanding its Equities support team to assist a leading global investment bank on live trading desks across the Middle East. This front-line role focuses on production support for Equities trading and middle office platforms in a fast-paced environment.

You will troubleshoot in real-time, coordinate with traders and technologists, monitor system health, and collaborate with regional and global colleagues on more complex issues.