Customer Experience Analyst

Al Ghurair Investment (AGI); Dubai; On-site; AED 36,000 - 72,000; Full time

Job summary

Al Ghurair Investment (AGI) is seeking a dedicated on-site Customer Service professional in Dubai. The role focuses on analyzing customer insights and identifying emerging trends to improve satisfaction and engagement.

You will work closely with stakeholders across the Customer Experience Team to implement data-driven recommendations and support ongoing process improvements based on feedback.

Qualifications

• Detail-oriented with strong attention to accuracy.
• Analytical mindset capable of interpreting data.
• Ability to analyze customer insights.
• Ability to identify trends in customer data.

Responsibilities

• Analyze customer insights and identify emerging trends.
• Develop data-driven recommendations to enhance customer satisfaction and engagement.
• Work closely with stakeholders to support the Customer Experience Team.
• Support the identification of areas for process improvement based on customer feedback.

Skills

Detail-oriented

Analytical mindset

Analyze customer insights

Identify trends

Job description

On-site · Dubai Full Time Customer Service

Posted 1 month ago Apply link checked 21 hours ago

Why we think you can apply

Employer country United Arab Emirates · Dubai

Hiring model UAE-based role · the employer hires in the UAE

Work from Dubai · on-site

Time-zone overlap Gulf Standard Time · none needed

Posted 1 month ago · apply link checked 21 hours ago

Responsibilities

• Analyze customer insights and identify emerging trends
• Develop data-driven recommendations to enhance customer satisfaction and engagement
• Work closely with stakeholders to support the Customer Experience Team
• Support the identification of areas for process improvement based on customer feedback

What we look for

• Detail-oriented
• Analytical mindset
• Ability to analyze customer insights
• Ability to identify trends

Customer Experience Data Analysis