Enrolments & Student Services Officer - Remote-Optional

Transnational Academic Group; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Freezone visa

Health insurance

Annual air ticket

Annual leave

Gratuity

Staff discounts

Job summary

The Student Services Officer (Enrolments) at Curtin University Dubai, operated by Transnational Academic Group, supports enrolment, registration, progression and records management across the student lifecycle. You will collaborate with the Perth home campus and campus teams to ensure accurate enrolment and a high-quality student experience.

You will handle forecasts, study plans, schedules, and compliance duties, assist with enquiries, prepare documents, and contribute to KHDA/CAA reporting.

Qualifications

• Bachelor’s degree in Business, HR, Education, or a related field.
• Experience in similar industry or role is preferred.
• Strong organisational and multitasking skills with high attention to detail.
• Excellent communication and stakeholder management abilities.
• Proficiency in student and learning management systems (e.g., S1, Blackboard).
• Ability to manage competing priorities in a fast-paced academic environment.
• Problem-solving mindset with a proactive and student-centered approach.

Responsibilities

• Manage student enrolment and registration processes, ensuring accuracy, compliance, and a positive student experience.
• Prepare enrolment projections and reports to support class planning, resource allocation, and enrolment optimisation.
• Assist students with study plans, unit selection, class schedules, and section information in accordance with course requirements.
• Create, maintain, and manually update student study plans within the Student Management System (S1), ensuring students are enrolled in the correct course structure and progression pathway.
• Monitor enrolment numbers and identify potential risks or issues impacting student progression and retention.
• Act as a primary point of contact for student enquiries, providing guidance on enrolment, academic processes, policies, and student services.
• Prepare official student documentation including bonafide letters, enrolment confirmations, and other student-related documents.
• Maintain accurate student records and data to support institutional and regulatory reporting requirements, including KHDA and CAA reporting.

Skills

Organisational skills

Communication skills

Stakeholder management

Multitasking

Student-focused approach

Education

Bachelor’s degree in Business, HR, Education, or related field

Tools

S1 LMS

Blackboard

Job description

The Student Services Officer (Enrolments) at Curtin University Dubai, operated by Transnational Academic Group, supports enrolment, registration, progression and records management across the student lifecycle. You will collaborate with the Perth home campus and campus teams to ensure accurate enrolment and a high-quality student experience.

You will handle forecasts, study plans, schedules, and compliance duties, assist with enquiries, prepare documents, and contribute to KHDA/CAA reporting.