Student Services Officer – Enrolments – Curtin University Dubai

Transnational Academic Group; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Freezone visa

Health insurance

Annual air ticket

Annual leave

Gratuity

Staff discounts

Job summary

The Student Services Officer (Enrolments) at Curtin University Dubai, operated by Transnational Academic Group, supports enrolment, registration, progression and records management across the student lifecycle. You will collaborate with the Perth home campus and campus teams to ensure accurate enrolment and a high-quality student experience.

You will handle forecasts, study plans, schedules, and compliance duties, assist with enquiries, prepare documents, and contribute to KHDA/CAA reporting.

Qualifications

• Bachelor’s degree in Business, HR, Education, or a related field.
• Experience in similar industry or role is preferred.
• Strong organisational and multitasking skills with high attention to detail.
• Excellent communication and stakeholder management abilities.
• Proficiency in student and learning management systems (e.g., S1, Blackboard).
• Ability to manage competing priorities in a fast-paced academic environment.
• Problem-solving mindset with a proactive and student-centered approach.

Responsibilities

• Manage student enrolment and registration processes, ensuring accuracy, compliance, and a positive student experience.
• Prepare enrolment projections and reports to support class planning, resource allocation, and enrolment optimisation.
• Assist students with study plans, unit selection, class schedules, and section information in accordance with course requirements.
• Create, maintain, and manually update student study plans within the Student Management System (S1), ensuring students are enrolled in the correct course structure and progression pathway.
• Monitor enrolment numbers and identify potential risks or issues impacting student progression and retention.
• Act as a primary point of contact for student enquiries, providing guidance on enrolment, academic processes, policies, and student services.
• Prepare official student documentation including bonafide letters, enrolment confirmations, and other student-related documents.
• Maintain accurate student records and data to support institutional and regulatory reporting requirements, including KHDA and CAA reporting.

Skills

Organisational skills

Communication skills

Stakeholder management

Multitasking

Student-focused approach

Education

Bachelor’s degree in Business, HR, Education, or related field

Tools

S1 LMS

Blackboard

Job description

Student Services Officer – Enrolments – Curtin University Dubai

POSITION SUMMARY

The Student Services Officer (Enrolments) is responsible for supporting student enrolment, registration, progression, and administrative services throughout the student lifecycle. The role provides high-quality support to prospective and current students, ensuring accurate enrolment management, study planning, student records administration, and compliance with institutional and regulatory requirements. The position works closely with academic schools, professional services teams, and the home campus (Perth) to facilitate student success, optimize enrolment outcomes, and deliver an exceptional student experience.

RESPONSIBILITIES

• Manage student enrolment and registration processes, ensuring accuracy, compliance, and a positive student experience.
• Prepare enrolment projections and reports to support class planning, resource allocation, and enrolment optimisation.
• Assist students with study plans, unit selection, class schedules, and section information in accordance with course requirements.
• Create, maintain, and manually update student study plans within the Student Management System (S1), ensuring students are enrolled in the correct course structure and progression pathway.
• Monitor enrolment numbers and identify potential risks or issues impacting student progression and retention.
• Act as a primary point of contact for student enquiries, providing guidance on enrolment, academic processes, policies, and student services.
• Prepare official student documentation including bonafide letters, enrolment confirmations, and other student-related documents.
• Maintain accurate student records and data to support institutional and regulatory reporting requirements, including KHDA and CAA reporting.

Academic Coordination & Student Progression

• Liaise with Perth Schools regarding student academic and administrative matters, including:
  • Unit Substitution (USUB) requests
  • Prerequisite waiver applications
  • Campus transfer requests
  • Semester exchange applications
  • Student progression concerns and termination cases
• Coordinate and monitor student progression matters, escalating concerns to relevant academic stakeholders where required.
• Support census, registration, and academic administration processes in accordance with University policies and procedures.
• Work collaboratively with academic staff and professional services teams to resolve student-related matters efficiently.
• Coordinate and prepare enrolment campaigns prior to each intake period to support student registration and retention objectives.
• Support orientation programmes, registration activities, and intake crowd management to ensure a smooth transition for commencing students.
• Supervise and provide guidance to student interns supporting enrolment and student services activities.
• Coordinate enrolment-related communication campaigns, including outbound calls and email correspondence to students.
• Monitor and manage shared Student Services email accounts, responding to general enquiries and escalating complex matters as appropriate.

Compliance & Reporting

• Support the collection and verification of student data required for regulatory reporting and compliance purposes, including KHDA and CAA requirements.
• Ensure compliance with University policies, academic regulations, and external regulatory requirements.
• Assist with audits, reporting activities, and quality assurance processes relating to student administration and enrolment services.
• Prepare enrolment statistics, reports, and student data analyses as required by management.

RELATIONSHIPS

• Collaborate with academic faculty, People & Culture, Marketing, and external industry and alumni stakeholders.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree in Business, HR, Education, or a related field.
• Experience in similar industry or role is preferred.
• Strong organisational and multitasking skills with high attention to detail.
• Excellent communication and stakeholder management abilities.
• Proficiency in student and learning management systems (e.g., S1, Blackboard).
• Ability to manage competing priorities in a fast-paced academic environment.
• Problem-solving mindset with a proactive and student-centered approach.

LOCATION AND WORK ENVIRONMENT

• This position is a full-time on-campus role.
• Flexibility for remote work based on operational requirements and approved workloads.

COMPENSATION AND BENEFITS

• Competitive compensation package aligned with the industry.
• Freezone company sponsored visa.
• Health insurance with a quality provider under the company’s group medical policy.
• Annual air ticket after the completion of one year
• Annual leave as per the UAE Labour Law.
• Gratuity and end of service benefits as per the UAE Labour Law.
• Staff discounts on university programs and university’s short courses.

Company Description

Transnational Academic Group (TAG https://transnationalacademicgroup.com/ ), established in 2007, specializes in providing private higher education and professional education in the Middle East and Africa. TAG’s education holdings include Curtin University Dubai, Lancaster University Ghana, and TAG International College Nigeria, ABN Training Institute South Africa, and TAGmyFuture. The group focuses on developing human capacity in emerging markets through its university partnerships, international colleges, and training institutes by offering a range of academic and professional pathway, undergraduate, and postgraduate programs across the disciplines of business, information technology, engineering, law, psychology, health sciences, and media. Its mission is centered on offering high-quality, career-focused education to foster the development of individuals who can contribute positively to their communities and nations.

Curtin University Dubai, a global campus of Curtin University Australia, was established in collaboration with TAG in 2017. It is recognized for its innovative approach to education, focusing on high-impact research and strong industry partnerships, which are designed to prepare students for future job markets.

Curtin University is ranked 183rd globally in the QS World University Rankings 2024 and continues to be positioned in the top 1% of universities globally according to the Academic Ranking of World Universities (ARWU) 2023 and Times Higher Education Ranking 2023. The Dubai campus is also 5-star rated by the QS Knowledge and Human Development Authority Education Classification Rankings.

The Dubai campus offers a diverse range of programs in areas such as Engineering, IT & Computing, Business & Management, and Health Sciences, each tailored to meet the demands of global and local markets. Additionally, the campus is a vibrant hub for student life, offering various clubs, societies, and a range of support services to enhance the student experience and foster community engagement. The university emphasizes personal attention to students, boasting an impressive graduate placement rate of 95% as of March 2024, highlighting its commitment to producing industry-ready professionals.

Curtin University Dubai values community engagement, forming strong ties to local and international communities through various initiatives. This engagement not only enhances the student learning experience but also contributes to societal development.