Engineering Shift Leader - Luxury Hotel Maintenance

IHG; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Holiday Inn & Suites Dubai Festival City in Dubai is seeking a Guest Experience Specialist to warmly welcome guests and ensure their stay exceeds expectations. You will partner with various hotel teams to deliver seamless service, resolve issues, and create memorable moments for both business and leisure travelers.

The ideal candidate has at least 2 years in a similar luxury environment, excellent English communication, and a guest-first mindset.

Qualifications

• 2+ years in a similar role at a 4- or 5-star property.
• Strong communication skills in English.
• Guest-centric and welcoming demeanor.

Responsibilities

• Maintain hotel standards and assist guests to ensure a memorable stay.
• Coordinate with departments to fulfill guest requests and repair work.
• Respond promptly to guest inquiries with warmth and professionalism.
• Support wellbeing and guest satisfaction initiatives.

Skills

Communication skills

English

Guest experience

Job description

Holiday Inn & Suites Dubai Festival City in Dubai is seeking a Guest Experience Specialist to warmly welcome guests and ensure their stay exceeds expectations. You will partner with various hotel teams to deliver seamless service, resolve issues, and create memorable moments for both business and leisure travelers.

The ideal candidate has at least 2 years in a similar luxury environment, excellent English communication, and a guest-first mindset.