Engineering Operations Specialist — AI & Automation

Kraken; Dubai; On-site; AED 240,000 - 320,000; Full time

Job summary

Kraken in Dubai is seeking an Engineering Operations professional to own processes and tooling that reduce friction for engineering teams, enabling faster delivery.

You will apply AI to day-to-day work, administer Jira and Confluence, and ensure accurate engineering metrics data and clear roadmaps. This role requires hands-on Jira administration, strong documentation, and a passion for internal tooling and developer experience.

Qualifications

• 3+ years in operations, processes, or tooling.
• Experience shipping a project or feature.
• Experience with AI in workflows and automation.

Responsibilities

• Own processes and tooling to remove friction for engineering teams.
• Use AI and automation to solve problems for the teams you support.
• Administer Jira and Confluence: configuration, workflows, permissions and automations.
• Own triage and intake process so work reaches engineering properly routed and to standard.
• Keep roadmaps healthy and run weekly delivery reporting to leadership.
• Own the quality of engineering metrics data including team definitions and tool configuration.

Skills

Jira administration

AI in day-to-day work

Operations / tooling

Stakeholder communication

Documentation

Tools

Jira

Confluence

Job description

Kraken in Dubai is seeking an Engineering Operations professional to own processes and tooling that reduce friction for engineering teams, enabling faster delivery.

You will apply AI to day-to-day work, administer Jira and Confluence, and ensure accurate engineering metrics data and clear roadmaps. This role requires hands-on Jira administration, strong documentation, and a passion for internal tooling and developer experience.