AI-Driven Engineering Ops Specialist (Consumer)

Kraken; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

Kraken is building the future of open finance from the United Arab Emirates. Engineering Operations anchors automation, tracking, and metrics to keep teams aligned as they scale.

You will own friction-reducing processes and tooling, apply AI to day-to-day problems, and ensure proper routing of work to engineering through Jira/Confluence configurations and consistent metric data. We value systematic thinking, clear documentation, and a curiosity for developer experience.

Qualifications

• 3+ years of experience in operations, process, or tooling roles, with one major experience shipping something meaningful.
• Hands on Jira administration covering boards, workflows, schemas, permissions and custom fields.
• Real deliberate use of AI in day to day work knowing when and how to apply it and building with it.
• Systematic thinking to see how processes and systems connect and where changes break downstream.
• Ability to turn vague requests from senior stakeholders into scoped work and confidently turn things down when that's the right call.
• Strong written communication skills and ability to document processes clearly.

Responsibilities

• Help engineering teams execute faster by owning the processes and tooling that remove friction
• Use AI and automation in your day to day work to solve real problems for the teams you support
• Administer Jira and Confluence including configuration, workflows, permissions and automations
• Own the triage and intake process so work reaches engineering properly routed and to standard
• Keep roadmaps healthy and run weekly delivery reporting to leadership
• Own the quality of engineering metrics data including team definitions, ownership records and tool configuration

Skills

Operations

Process improvement

AI in daily work

Systematic thinking

Stakeholder management

Tools

Jira

Confluence

SQL

TypeScript

Job description

Kraken is building the future of open finance from the United Arab Emirates. Engineering Operations anchors automation, tracking, and metrics to keep teams aligned as they scale.

You will own friction-reducing processes and tooling, apply AI to day-to-day problems, and ensure proper routing of work to engineering through Jira/Confluence configurations and consistent metric data. We value systematic thinking, clear documentation, and a curiosity for developer experience.