Engineer IGW & Fixed Services Monitoring

DU; Dubai; On-site; AED 200,000 - 320,000; Full time

Job summary

DU is seeking a senior telecom network engineer to manage fault and incident resolution across IGW and fixed voice networks. You will coordinate with internal teams, monitor health checks, and drive timely problem resolution while ensuring adherence to SLAs.

Required extensive experience with Huawei Soft switches, Genband CS2K, SIP/SS7 protocols, and ITIL-based operations. The role involves formal reporting and disaster recovery readiness in a dynamic telecom environment.

Qualifications

• Bachelor's degree in Telecom or relevant engineering stream.
• Experience in IGW/networking for telecom industry is required.
• Knowledge of SIP, SS7, SIGTRAN, ITIL and troubleshooting workflows.

Responsibilities

• Handle fault management and incident resolution within SLAs.
• Analyze incident reports and proactive prevention measures.
• Prepare technical reports and documentation for incidents.
• Monitor network health, run checks and highlight findings.
• Coordinate with Second Line operations and vendor teams.
• Support disaster recovery and service restoration activities.

Skills

IGW technologies

Fixed Voice Network

Mobile Core networks

SIP protocol

ITIL framework

Troubleshooting

Customer service

Education

Bachelor's degree in Telecom or relevant engineering stream

Tools

Huawei U2000

Huawei SoftX3000

Genband C20

CS2K Soft switch

BVS

HIPCC

Job description

Key Accountabilities

Responsible to handle troubleshooting resolving Fault Management Customer amp Carrier complains efficiently communicating and effective incident handling Provide the needed on-time technical support to monitoring team for all issues happens in the domains Do the needful escalation and involve Second Line operations teams on time affecting manner in case of need and ensuring adequate follow up and problem resolution within contracted SLAs Performing periodic analysis of incident reports and observations to proactively prevent issues from occurring Overall responsibility of running network health check reports queries scripts and to highlight findings Handling daily Incidents TTs as per du operation policies and scope of work Establish and maintain effective relationship within du and external parties Business partners Commercial teams Customer Operations IT etc till the resolution of faults Keep Team Lead and Manager up to date with regular progress reports on incidents progress Prepare Maintains an up-to-date documentation Manual diagrams of the existing devices solutions to help in incident handling and supporting in day-to-day operation tasks related to the domain Ensure monitoring and analysis of vendor performance for incident handling Prepare incidents related technical reports and documentation Support new project services acceptance from SOC Operations Work on any network disasters prepare and implement alternative plans and finally restore network to deliver specified service levels Support all efforts for the simulation and actual Disaster recovery activities in order to allow for successful service restoration in case of crisis

Qualifications

Bachelor s degree in Telecom or relevant engineering stream

Experience

Minimum 6 to 7 years of experience in IGW Network for telecommunication industry Thorough knowledge about call routing on the Soft switch Through knowledge about the pre and post digit analysis in class 4 gateways to analyse the issues escalated Knowledge of SIP protocol and capability of analysing the traces provided by partner or captured High level idea of service flow within the fixed voice network and IGW s Knowledge of IP networks and the basic level of understanding of the routing protocols is mandatory Deep Knowledge of protocol like SIP SS7 SIGTRAN H 248 and Q 931 is mandatory Idea of network performance KPI s like ASR ACD NER etc amp knowledge of issues which impact performance is a must Knowledge of ITIL framework good understanding of operational process Experience in Huawei Soft switches Huawei ATCA SoftX3000 ISBC UMG8900 Alarm amp Performance Monitoring using Huawei U2000 Knowledge of Genband C20 CS2K Soft switch BVS and HIPCC

Skills

Technical competence on IGW s ISBC technologies and Fixed Voice Network Technical knowledge and understanding of Mobile Core networks Problem Solving and Decision Making Must have a friendly personality and good customer service skills in order to clearly and effectively communicate technical situations to non-technical personnel Ability to handle multiple tasks at once to prioritize and demonstrate excellent follow-through on each task assigned Team Work and Cooperation able to motivate and inspire the team Good communication skills Initiative and Commitment to Achieve Must have exceptional customer focus internally and externally Able to handle multiple complex problems in a highly stressful environment Analytical thinking Bachelor s degree in Telecom or relevant engineering streamExperience:Minimum 6 to 7 years of experience in IGW Network for telecommunication industry.Thorough knowledge about call routing on the Soft switch.Through knowledge about the pre and post digit analysis in class 4 gateways to analyse the issues escalated.Knowledge of SIP protocol and capability of analysing the traces provided by partner or captured.High level idea of service flow within the fixed voice network and IGW s.Knowledge of IP networks and the basic level of understanding of the routing protocols is mandatory.Deep Knowledge of protocol like SIP, SS7, SIGTRAN, H.248, and Q.931 is mandatory.Idea of network performance KPI s like ASR, ACD, NER etc & knowledge of issues which impact performance is a must.Knowledge of ITIL framework good understanding of operational process.Experience in Huawei Soft switches Huawei ATCA SoftX3000, ISBC, UMG8900, Alarm & Performance Monitoring using Huawei U2000.Knowledge of Genband C20/CS2K Soft switch, BVS and HIPCC.SkillsTechnical competence on IGW s, ISBC technologies and Fixed Voice Network.Technical knowledge and understanding of Mobile Core networks.Problem Solving and Decision MakingMust have a friendly personality and good customer service skills in order to clearly and effectively communicatetechnical situations to non-technical personnel.Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned.Team Work and Cooperation able to motivate and inspire the team.Good communication skillsInitiative and Commitment to AchieveMust have exceptional customer focus internally and externally.Able to handle multiple complex problems in a highly stressful environment.Analytical thinking.