Engagement Owner

Tata Consultancy Services Limited; Dubai; On-site; AED 550,000 - 1,000,000; Full time

Job summary

Tata Consultancy Services (TCS) in Dubai, UAE, seeks an Engagement Owner to lead end-to-end delivery for banking programs, overseeing senior stakeholder relationships and revenue performance. The role emphasizes TPM leadership, QA/QE transformation, and GenAI-enabled automation across delivery streams.

Ideal candidates bring 15+ years in BFSI/IT services, strong client and CXO-level governance experience, and a willingness to be based in Dubai for strategic engagements with regional banks.

Qualifications

• 15+ years of experience across BFSI, QA/QE, technology delivery or IT services.
• Proven track record leading large banking engagements with end-to-end delivery.
• Experience with Middle East/UAE banking clients.
• Experience in engagement management, service delivery and P&L ownership.
• Strong TPM and multi-program delivery expertise.
• Strong understanding of Banking QA/QE, Test Automation, Digital Banking and technology transformation.
• Exposure to AI/GenAI, automation, DevOps and digital transformation.
• Excellent client relationships and CXO-level stakeholder management.
• Proven account growth, cross-sell/up-sell and opportunity creation.
• Experience managing large onsite/offshore teams.
• Delivery governance, risk management, quality, SLA/KPI management.
• Excellent communication, presentation and negotiation skills.
• Ability to act as trusted advisor to senior banking technology and business leadership.
• Willingness to be based in Dubai, UAE.

Responsibilities

• Own the overall client engagement and senior stakeholder relationship.
• Drive end-to-end delivery across Banking QE and technology programs.
• Own revenue, margin, forecasting, resource planning and P&L performance.
• Drive quality engineering transformation, automation and productivity improvement.
• Identify and drive AI/GenAI and intelligent automation opportunities within the account.
• Establish and manage SteerCo, governance, delivery and performance management.
• Proactively manage risks, issues, dependencies and client escalations.
• Build strong relationships with CIO, CTO, Business and Technology leadership.
• Drive account mining, new opportunities, cross-sell and up-sell in partnership with TCS sales and consulting teams.
• Lead and mentor large multi-disciplinary onsite/offshore teams.
• Drive continuous improvement across delivery, quality, productivity and customer experience.
• Support RFP/RFI, solutioning, proposals and commercial discussions.
• Develop and execute the client's QE, Digital and AI/GenAI transformation roadmap.
• Ensure strong alignment between client business objectives, technology outcomes and TCS growth objectives.

Skills

Engagement management

Client relationship management

Stakeholder management

Technical Program Management

GenAI awareness

Delivery governance

Risk management

Quality management

Communication skills

Leadership

Job description

Job Title – Engagement Owner

Company – TCS (MEA)

Location – Dubai, UAE

Job type – Full time

About Us:

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.

Key Responsibilities

• 15+ years of experience in BFSI/Banking, Quality Engineering, Technology Delivery or IT Services.
• Proven experience managing large banking engagements/programs with end-to-end delivery ownership.
• Strong experience working with Middle East/UAE banking clients.
• Experience in Engagement Management, Service Delivery and P&L ownership.
• Strong Technical Program Management (TPM) and multi-program delivery expertise.
• Strong understanding of Banking QA/QE, Test Automation, Digital Banking and Technology Transformation.
• Exposure to AI/GenAI, Automation, DevOps and Digital Transformation.
• Strong experience in client relationship and CXO-level stakeholder management.
• Proven track record in account growth, business development, cross-sell/up-sell and opportunity creation.
• Experience managing large onsite/offshore teams across multiple programs.
• Strong understanding of delivery governance, risk management, quality, SLA/KPI management and operational excellence.
• Excellent communication, presentation, negotiation and stakeholder management skills.
• Ability to act as a trusted advisor to senior banking technology and business leadership.
• Willingness to be based in Dubai, UAE.

Roles and Responsibilities

• Own the overall client engagement and senior stakeholder relationship.
• Drive end-to-end delivery across Banking QE and technology programs.
• Own revenue, margin, forecasting, resource planning and P&L performance.
• Drive quality engineering transformation, automation and productivity improvement.
• Identify and drive AI/GenAI and intelligent automation opportunities within the account.
• Establish and manage SteerCo, governance, delivery and performance management.
• Proactively manage risks, issues, dependencies and client escalations.
• Build strong relationships with CIO, CTO, Business and Technology leadership.
• Drive account mining, new opportunities, cross-sell and up-sell in partnership with TCS sales and consulting teams.
• Lead and mentor large multi-disciplinary onsite/offshore teams.
• Drive continuous improvement across delivery, quality, productivity and customer experience.
• Support RFP/RFI, solutioning, proposals and commercial discussions.
• Develop and execute the client's QE, Digital and AI/GenAI transformation roadmap.
• Ensure strong alignment between client business objectives, technology outcomes and TCS growth objectives.

Application Deadline: 30th - October -2026

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