EN - Reception Agent

Accorhotel; Abu Dhabi; On-site; AED 61,000 - 95,000; Full time

Benefits offered by this job

Discounted hotel rates

Academy learning programs

Career development opportunities

Planet 21 CSR involvement

Job summary

Accorhotel in Abu Dhabi seeks a Reception Agent to welcome guests from arrival to departure, ensuring a memorable stay with attentive service. This role emphasizes personalized experiences and hospitality excellence, with opportunities to promote hotel amenities and upsell relevant services.

Requirements include a service-focused mindset, Opera PMS experience, English fluency, and the ability to work in a dynamic hospitality environment.

Qualifications

• Service-focused personality essential.
• Experience is an asset for the role.
• Familiarity with Opera or related systems preferred.
• Fluency in English; additional languages a plus.

Responsibilities

• Greet guests, check-in/out and settle accounts with outstanding service.
• Create personalized guest experiences and anticipate needs.
• Promote hotel facilities and upsell to enhance stay.

Skills

Customer service

Opera PMS

English fluency

Other languages

Job description

Reception Agent

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide


• Learning programs through our Academies


• Opportunity to develop your talent and grow within your property and across the world!


• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service


• Take initiative to add a personalized experience


• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Your experience and skills include:

• Service focused personality is essential


• experience is an asset


• Prior experience working with Opera or a related system


• Fluency in English


• additional languages are a plus

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.