Employee Relations Specialist | Corporate Services | Dubai

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Al-Futtaim Group is seeking an Employee Relations Specialist for its Dubai corporate services team. The role focuses on implementing escalation processes, guiding ER matters, managing Speak Up channels, investigating cases, and ensuring outcomes comply with local labor laws and company policies.

You will develop and maintain ER policies, train staff, and support business ethics initiatives, aiming to foster a culture of ethics and strong ER governance across the organization.

Qualifications

• Diploma or degree in HR or Employment Law preferred.
• Minimum 5 years of relevant HR/ER experience in the GCC.
• Deep knowledge of employee relations and employment law.
• Proven track record in project management and policy documentation.
• Understanding of HR functional areas and risks.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Provide timely and accurate advice on ER issues, policies, local labor law practices, policy standards and compliance.
• Conduct investigations and assess ethics violations per Speak Up processes.
• Mediate conflicts and conduct employee investigations ensuring impartiality and confidentiality.
• Make recommendations for corrective and disciplinary action.
• Translate for hearings and communicate ER programs and strategies.
• Ensure ER policies comply with labor laws and are current.
• Develop SOPs, SLAs and lean process flows for ER operations.
• Support HR strategic projects and ER awareness campaigns.
• Analyze ER processes and report on Speak Up and disciplinary actions.

Skills

Communication skills

Legislative analysis

Multitasking

Attention to detail

Decision making

Education

Diploma or degree in HR or Employment Law

Tools

Microsoft Office

Job description

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Employee Relations Specialist | Corporate Services | Dubai

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

The ER Specialist is responsible for implementing the escalation process and providing guidance on employee relations (ER) matters within the organization. The ER specialist will be managing the ER Speak Up channels for employees to raise concerns, investigating and tracking ER cases in line with company policies and local labor laws, and ensuring outcomes are compliant, fair and consistent with both business priorities and Al-Futtaim values. This role also involves the development and maintenance of ER policies, the Policy Framework, and awareness programs. The ER Specialist will work to uphold a culture of ethics, manage compliance processes, and support business ethics through training and documentation. Success in this role is defined by proactive ER management and fostering a positive workplace culture.

What You Will Do:

• Provide timely and accurate advice on employee relations issues, ER policies, local labor law practices, policy standards, and compliance risk.
• Conduct investigations and assessment of allegations of ethics violations in line with the Speak Up process.
• Mediate conflicts, conduct employee investigations, ensuring impartiality, confidentiality, fairness, and professionalism.
• Make recommendations for corrective and disciplinary action.
• Act as a translator in employee grievance or appeal hearings and communicate ER programs and strategies.
• Ensure ER policies and processes are current, conform and comply with relevant labor laws.
• Communicate and implement the policy framework, compliance processes, group-wide grievance/speak up, disciplinary procedures, and escalation process.
• Develop and establish SOPs, SLAs and lean process flows.
• Maintain an ethic culture and environment.
• Develop ER training programs and materials.
• Cultivate ER awareness by building a culture of ethics and a safe environment.
• Participate in HR strategic projects as required.
• Launch campaigns creating awareness on ER-related matters, such as COCE, speak up.
• Implement corporate ethics training programs, including introductory training for new employees and ongoing training for all employees and managers.
• Analyze and report on ER processes such as Speak Up, Conflict of Interest, and Disciplinary actions.
• Monitor controls, trends, and key performance indicators (KPIs) for an effective ER program.
• Analyze and report on Speak Up performance.
• Conduct compliance risk assessment and due diligence covering all areas of Ethics policies.
• Ensure accuracy in all ER administrative tasks (legal, financial, and reputational) for group-wide employee relations.
• Foster effective working relationships in a diverse, multi-cultural, and competitive commercial environment.
• Maintain a strong network of internal and external specialists and peers.
• Support the Line Manager with ER projects.
• Possess full know-how in the procedures and regulations of UAE Labor law and company policies.
• Ensure attention to detail and strong decision-making.
• Manage work prioritization for international business execution.
• Utilize strong communication skills and proficient interaction with stakeholders.
• Generate stakeholder feedback and produce reports.

Required Skills To Be Successful:

• Exceptional verbal and written communication skills.
• Ability to analyze and concisely explain legislative or policy changes.
• Multitasking ability in a demanding environment.
• Strong attention to detail and decision-making skills.

What Qualifies You For The Role:

• Diploma or degree in HR or Employment Law is preferred.
• Minimum 5 years of relevant working experience in HR and/or ER in the GCC.
• Deep knowledge of employee relations and employment law.
• Proven track record in project management and policy documentation.
• Understanding of functional areas and risks within HR and their importance.
• Proficiency in Microsoft suite (Excel, Word, PowerPoint).

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