Emirati Branch Banking Service Specialist

RAKBANK; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

RAKBANK is seeking UAE National Customer Service Officers to join our Retail Banking team in Dubai. The role focuses on delivering outstanding service, supporting branch operations, and guiding customers to digital channels.

You will handle documentation and ensure compliance with bank policies in a fast-paced environment. Ideal candidates have a bachelor’s diploma or equivalent and strong communication skills, with a customer-centric mindset and attention to detail.

Qualifications

• UAE National (Family Book required).
• Bachelor's Degree, Diploma or equivalent.
• Experience in customer service, branch operations, banking or retail.
• Strong communication and interpersonal skills.
• Customer-focused mindset and attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service and resolve queries.
• Assist with branch service requests and banking transactions.
• Support branch operations and documentation handling.
• Promote digital banking channels and self-service tools.
• Ensure compliance with policies and regulations.
• Collaborate with team to improve customer experience.

Skills

Strong communication

Interpersonal skills

Customer-centric mindset

Attention to detail

Education

Bachelor's degree / Diploma or equivalent

Job description

RAKBANK is seeking UAE National Customer Service Officers to join our Retail Banking team in Dubai. The role focuses on delivering outstanding service, supporting branch operations, and guiding customers to digital channels.

You will handle documentation and ensure compliance with bank policies in a fast-paced environment. Ideal candidates have a bachelor’s diploma or equivalent and strong communication skills, with a customer-centric mindset and attention to detail.