Customer Service Officer Emiratisation

RAKBANK; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

RAKBANK is seeking UAE National Customer Service Officers to join our Retail Banking team in Dubai. The role focuses on delivering outstanding service, supporting branch operations, and guiding customers to digital channels.

You will handle documentation and ensure compliance with bank policies in a fast-paced environment. Ideal candidates have a bachelor’s diploma or equivalent and strong communication skills, with a customer-centric mindset and attention to detail.

Qualifications

• UAE National (Family Book required).
• Bachelor's Degree, Diploma or equivalent.
• Experience in customer service, branch operations, banking or retail.
• Strong communication and interpersonal skills.
• Customer-focused mindset and attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service and resolve queries.
• Assist with branch service requests and banking transactions.
• Support branch operations and documentation handling.
• Promote digital banking channels and self-service tools.
• Ensure compliance with policies and regulations.
• Collaborate with team to improve customer experience.

Skills

Strong communication

Interpersonal skills

Customer-centric mindset

Attention to detail

Education

Bachelor's degree / Diploma or equivalent

Job description

Job Description:

Rakbank is committed to developing Emirati talent and supporting the UAEs Emiratisation vision. We are seeking customer-focused and motivated UAE Nationals to join our Retail Banking team as Customer Service Officers. This role provides an excellent opportunity to build a successful banking career while delivering exceptional customer service, supporting branch operations, and contributing to RAKBANKs commitment to excellence.

What You Will Do:

• Deliver exceptional customer service by assisting customers with their banking requirements and resolving queries efficiently.
• Process branch service requests accurately while ensuring compliance with Bank policies and procedures.
• Support branch operations through the effective handling of customer requests, service transactions, and operational activities.
• Promote and support customer adoption of RAKBANKs digital banking channels and self-service solutions.
• Manage branch deliverables including cards, cheque books, statements, certificates, letters, and other customer documentation.
• Ensure adherence to service standards, regulatory requirements, and operational controls.
• Contribute to a collaborative team environment and continuously identify opportunities to improve customer experience and operational efficiency.

What Were Looking For:

• UAE National (Family Book required).
• Bachelors Degree, Diploma, or equivalent qualification.
• Experience in customer service, branch operations, retail, hospitality, sales, or banking is advantageous.
• Strong communication and interpersonal skills.
• Customer-centric mindset with a passion for service excellence.
• Strong attention to detail and ability to work accurately in a fast-paced environment.
• Positive attitude, willingness to learn, and ability to work effectively within a team.

This position is exclusively open to UAE Nationals as part of Rakbanks commitment to Emiratisation. We are dedicated to attracting, developing, and empowering Emirati talent through meaningful career opportunities, structured development programmes, mentoring, and clear career progression pathways. Join us and become part of the next generation of banking professionals shaping the future of the UAE.