Emergency Healthcare Liaison & Preparedness Lead

NMC Group; Abu Dhabi; On-site; AED 156,000 - 223,000; Full time

Job summary

NMC Group in Abu Dhabi seeks a Healthcare Liaison Officer to support UAE health system operations under UMOC. You will help ensure hospital preparedness for major incidents, maintain surge plans, and coordinate with EM teams to mobilize resources.

You will generate reports on hospital status, manage SPP communications, train staff, and keep stakeholders informed. The role requires shift work, confidentiality, and calm under pressure, with a focus on real-time data and cross-agency liaison.

Qualifications

• Knowledge of DOH CEPAR/UMOC activities.
• Ability to work under pressure in multitask environment with data flow handling.
• Understanding of common medical terminology.
• Intermediate administration skills.
• English language advanced; Arabic basic.

Responsibilities

• Adhere to HR standards and facility policies.
• Arrive on time and ready to start shifts.
• Answer incoming calls professionally to meet UMOC KPIs.
• Update contact details for Health Care Facilities and emergency comms.
• Coordinate with HCF Emergency Management Programs.
• Communicate with UMOC teams during normal and emergency situations.
• Monitor healthcare facility resources for preparedness.
• Obtain up-to-date information on critical resources.
• Engage with hospital experts for specialized advice.
• Activate and notify facilities per UMOC instructions during incidents.
• Provide real-time surge capacity information.
• Work with UMOC team on emergencies and disasters.
• Verify SPP availability for conditions (e.g., STEMI, Burns, Stroke).
• Compile periodic DOH reports on SPP cases.
• Assist SPP Task Force in improving SPP processes.
• Maintain documentation in Estijabah system in real time.
• Follow SOPs and operations guidelines.
• Coordinate with UMOC management for coverage plans when needed.
• Participate in drills, exercises & courses as requested.

Skills

DOH CEPAR/UMOC activities

Data handling

Medical terminology

Administration skills

Job description

NMC Group in Abu Dhabi seeks a Healthcare Liaison Officer to support UAE health system operations under UMOC. You will help ensure hospital preparedness for major incidents, maintain surge plans, and coordinate with EM teams to mobilize resources.

You will generate reports on hospital status, manage SPP communications, train staff, and keep stakeholders informed. The role requires shift work, confidentiality, and calm under pressure, with a focus on real-time data and cross-agency liaison.