EMEA Showroom & Customer Service Specialist

Skatch; United Arab Emirates; On-site; AED 60,000 - 110,000; Full time

Job summary

Shaw Industries is seeking a Customer Service Representative for the Dubai showroom to deliver world-class service to Middle East clients and French-speaking customers. You will handle orders, respond to inquiries, and support sales and marketing teams while maintaining a welcoming showroom environment.

The role emphasizes first-contact resolution, accurate order processing, showroom coordination, and coordination with vendors for maintenance and samples.

Qualifications

• Strong customer service focus and professional communication, written and verbal.
• Experience handling orders, inquiries, and showroom support.
• Ability to work with sales, marketing and service teams to resolve issues.

Responsibilities

• Enter orders and manage customer inquiries with accuracy and courtesy.
• Communicate order/delivery details to customers and logistics partners.
• Maintain showroom appearance and sample/library organization in Dubai showroom.
• Support sales with SFDC data updates, quotes, and project reports.

Skills

Customer service

Order entry

Communication

Sales support

Data entry

Tools

SFDC

Job description

Shaw Industries is seeking a Customer Service Representative for the Dubai showroom to deliver world-class service to Middle East clients and French-speaking customers. You will handle orders, respond to inquiries, and support sales and marketing teams while maintaining a welcoming showroom environment.

The role emphasizes first-contact resolution, accurate order processing, showroom coordination, and coordination with vendors for maintenance and samples.