EMEA Customer Success Manager — AI-Powered Waste Reduction

Winnow; Dubai; Hybrid; AED 240,000 - 360,000; Full time

Benefits offered by this job

Company stock options package

Private health insurance & eye care

Life insurance (3x base)

Job summary

Winnow is seeking a motivated Customer Success Manager to lead a portfolio of EMEA accounts, driving successful implementation, training kitchen teams, and ongoing client engagement. Based in the Dubai office, you will travel about 25% of the time to client sites across the region, maintaining strong relationships and delivering measurable waste reduction outcomes.

You will work with cross-functional teams, leverage data to track KPIs, and apply AI-powered tools to enhance reporting and client

Qualifications

• Degree or equivalent professional experience.
• Experience in client success, delivery, project management, account management or consultancy, ideally in a multinational organisation.
• Experience in the hospitality industry.

Responsibilities

• Manage the end-to-end implementation of Winnow with clients, planning and reprioritising work to keep rollouts on track.
• Train multi-disciplinary kitchen teams to use Winnow, both in person and remotely.
• Understand each client’s situation and needs, and tailor the right solution for them.
• Spot obstacles early and raise them before they affect delivery, coming with a proposed solution when you elevate.

Skills

Communication in English

Excel

PowerPoint

Google Workspace

Data analysis

AI tools

Education

Degree or equivalent

Tools

Excel

Word

PowerPoint

Google Workspace

Job description

Winnow is seeking a motivated Customer Success Manager to lead a portfolio of EMEA accounts, driving successful implementation, training kitchen teams, and ongoing client engagement. Based in the Dubai office, you will travel about 25% of the time to client sites across the region, maintaining strong relationships and delivering measurable waste reduction outcomes.

You will work with cross-functional teams, leverage data to track KPIs, and apply AI-powered tools to enhance reporting and client