Elevator Field Service Supervisor – Dubai

Otis Elevator Co.; Dubai; On-site; AED 201,000 - 257,000; Full time

Job summary

Otis L.L.C is seeking a Service Supervisor to lead field operations across the assigned Dubai area, ensuring maintenance and repair activities adhere to Otis procedures. The role acts as second-level technical support and conducts safety audits, driving continuous improvements and coaching junior staff.

Requirements include a bachelor’s degree in business or engineering and at least 7 years of service supervision experience, with preference for candidates who have managed key clients.

Qualifications

• Must have leadership experience overseeing service teams.
• Strong client relationship management and communication skills.
• Experience implementing safety audits and compliance with procedures.

Responsibilities

• Provides management information and insights on work area performance for decision making.
• Manages day-to-day operation of the team to ensure safety and efficiency.
• Distributes tasks and cascades plans to team members.
• Conducts safety audits at client sites to ensure safe working procedures.
• Evaluates performance metrics to drive improvements.
• Coaches junior colleagues and supports skill development.
• Notifies Finance of work stages to secure timely payments.
• Prepares manufacturing orders and material documents.
• Organizes activities to support self-management and continuous improvement.

Skills

Leadership

Team management

Safety audits

Education

Bachelor’s degree in business/engineering

Job description

Otis L.L.C is seeking a Service Supervisor to lead field operations across the assigned Dubai area, ensuring maintenance and repair activities adhere to Otis procedures. The role acts as second-level technical support and conducts safety audits, driving continuous improvements and coaching junior staff.

Requirements include a bachelor’s degree in business or engineering and at least 7 years of service supervision experience, with preference for candidates who have managed key clients.