Ecommerce Coordinator

Lutfi Group of companies; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Lutfi Group of Companies in Dubai seeks an Ecommerce Coordinator - Operations to manage day-to-day online commerce, listings, inventory updates, pricing accuracy and order processing across platforms.

You will collaborate with sales, customer service, logistics and marketing to ensure timely fulfillment, resolve issues, monitor metrics, support campaigns, and prepare operational reports. The role offers on-site work in Dubai and values GCC-region experience.

Qualifications

• Candidates should possess strong analytical skills to interpret e-commerce data, track KPIs, and support data-driven decisions.
• Candidates should possess solid customer service skills to handle online inquiries, resolve order-related issues, and maintain satisfaction.
• Candidates should possess practical e-commerce skills, including experience with online marketplaces, content management, product listing, and order management systems.
• Candidates should possess effective communication skills to collaborate with cross-functional teams, document processes, and provide clear updates.
• Candidates should possess foundational sales skills to support online promotions, upsell opportunities, and align e-commerce activities with sales targets.
• Relevant qualifications such as a diploma or bachelor's degree in Business, Marketing, E-Commerce, or related field are preferred.
• Experience in retail, consumer goods, or multi-brand e-commerce operations within the GCC region is an advantage.
• Strong organizational skills, attention to detail, proficiency in MS Office and e-commerce tools, and the ability to work in a fast-paced environment are beneficial.

Responsibilities

• Manage day-to-day e-commerce operations, including product listings and inventory updates.
• Ensure pricing accuracy and efficient order processing across online platforms.
• Coordinate with sales, customer service, logistics and marketing to ensure timely fulfillment.
• Monitor performance metrics, identify process improvements, and support promotional campaigns.
• Respond to customer inquiries related to online orders and prepare operational reports.
• Ensure adherence to company policies and service standards.

Skills

Analytical Skills

Customer Service

E-commerce skills

Communication skills

Sales skills

Education

Diploma or Bachelor\'s degree in Business/Marketing/E-Commerce

Tools

MS Office

E-commerce tools

Job description

Company Description

Lutfi Group of Companies is a diversified organization founded in 1971, operating across home appliances, electronics, optical retail, wholesale, manufacturing, and real estate. The group is recognized for its commitment to quality, innovation, and customer-focused solutions in both retail and commercial markets. Its portfolio includes high-quality consumer products and carefully curated residential and commercial properties. Lutfi Group fosters a culture of innovation, collaboration, and professional growth, empowering team members to contribute new ideas and drive excellence. Candidates joining the organization can expect a dynamic environment with opportunities to impact multiple business sectors.

Role Description

The Ecommerce Coordinator - Operations is a full-time on-site role based in Dubai, United Arab Emirates. This position is responsible for managing day-to-day e-commerce operations, including product listings, inventory updates, pricing accuracy, and order processing across online platforms. The role involves coordinating with sales, customer service, logistics, and marketing teams to ensure timely fulfillment, smooth customer experiences, and efficient resolution of operational issues. The Ecommerce Coordinator will monitor performance metrics, identify process improvements, maintain platform content consistency, and support promotional campaigns. The role also includes responding to customer inquiries related to online orders, preparing operational reports, and ensuring adherence to company policies and service standards.

Qualifications

• Candidates should possess strong Analytical Skills to interpret e-commerce data, track KPIs, and support data-driven decision-making.


• Candidates should possess solid Customer Service skills to handle online customer inquiries, resolve order-related issues, and maintain high satisfaction levels.


• Candidates should possess practical E-Commerce skills, including experience with online marketplaces, content management, product listing, and order management systems.


• Candidates should possess effective Communication skills to collaborate with cross-functional teams, document processes, and provide clear updates to stakeholders.


• Candidates should possess foundational Sales skills to support online promotions, upselling opportunities, and alignment of e-commerce activities with sales targets.


• Relevant qualifications such as a diploma or bachelor's degree in Business, Marketing, E-Commerce, or a related field are preferred.


• Experience in retail, consumer goods, or multi-brand e-commerce operations within the GCC region is an advantage.


• Strong organizational skills, attention to detail, proficiency in MS Office and e-commerce tools, and the ability to work in a fast-paced environment are beneficial.